GO Car Wash is one of the fastest-growing car wash operators in the country, with a commitment to operational excellence and exceptional teammate support. We're looking for an IT Helpdesk Technician who's not just tech-savvy-but also teammate-oriented, solutions-driven, and excited to grow in a fast-paced IT environment.
About the Role:
As an IT Helpdesk Technician, you'll be the first line of support for our teammates across the country. You'll troubleshoot technical issues, apply quick fixes, and help reduce resolution times through thoughtful problem-solving and documentation. You'll work under the guidance of the IT Operations Manager and have the opportunity to build foundational experience in multiple areas of IT-including networking, security, infrastructure, POS systems, and application development.
This is a career-launching opportunity for someone looking to grow in the IT field with the support of a knowledgeable and collaborative team.
Key Responsibilities
- Set up, test, deploy, and document inventory of new technologies (laptops, tablets, desktops, VoIP phones, access points, etc.).
- Serve as the first point of contact for internal helpdesk support (via phone, email, ticketing system, and Slack).
- Accurately create and update tickets in our custom-built IT ticketing system.
- Perform remote troubleshooting for teammates of all technical skill levels.
- Follow up to ensure issues are resolved and properly documented.
- Escalate complex issues to the appropriate team members with clear documentation.
- Identify and share feedback on potential improvements to systems and processes.
- Assist with other duties as assigned by the IT Operations Manager.
What We're Looking For
- Strong understanding of PCs, iPads, Android tablets, and related devices.
- Experience with Microsoft Windows, iOS, Android, Microsoft 365 Suite, Intune, and Defender.
- Excellent troubleshooting and critical thinking skills.
- Calm, professional demeanor and a teammate-first mindset.
- Great time management and prioritization skills.
- Strong documentation skills; familiarity with IT-Glue or similar platforms is a plus.
Preferred Qualifications:
- CompTIA A+ Certification or Associate's Degree in IT (required)
- CompTIA Network+ or Bachelor's Degree in IT (preferred)
Compensation & Benefits
- Hourly Rate: $25 - $28.50/hour, based on location, experience and skill
- Opportunities for advancement and skill development
- Supportive and knowledgeable leadership
- Fast-paced, evolving tech environment with room to grow
To learn more about us, go to .
NOTE: You'll be required to complete a satisfactory criminal background check before being hired for this job.
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.