IT Helpdesk Technician

Wanted: IT Helpdesk Technician. Empower a Fast-Growing Mortgage Company - Solve Tech Challenges, Support Innovation, and Keep Our Team Running Smoothly.

This Jobot Job is hosted by: Stephen Niedringhaus
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $55,000 - $65,000 per year

A bit about us:

Wanted: IT Helpdesk Technician. Empower a Fast-Growing Mortgage Company - Solve Tech Challenges, Support Innovation, and Keep Our Team Running Smoothly. Hybrid Remote is an option

A rapidly growing, independent mortgage company headquartered in Atlanta, GA, with a nationwide team of 200-300 employees. Their commitment to excellence, innovation, and top-tier service sets them apart. As they continue to expand, they are looking for an experienced IT Helpdesk Technician to ensure seamless technical support and optimal system performance across our organization.

Do not wait. Interviews are going on now. Apply today.

Why join us?

Hybrid Remote is an Option.
Be part of a fast-growing company where your skills make a real impact.
Work in a collaborative, innovative, and supportive environment.
Gain exposure to leading mortgage industry systems and cutting-edge technology.
Enjoy competitive compensation (based on experience), full benefits, 401(k) matching and career growth opportunities.

If you're a tech-savvy problem-solver with a passion for customer service, we'd love to hear from you.

Job Details

The IT Helpdesk Technician will be the first point of contact for technical support requests, ensuring employees have the tools and technology they need to succeed. This role requires strong troubleshooting skills, a customer-focused approach, and familiarity with mortgage industry systems such as MeridianLink (LQB), Total Expert, and Floify, as well as Microsoft 365 and PowerBI.

Key Responsibilities
Technical Support & Troubleshooting

• Provide first-level support for hardware, software, and network issues via phone, email, and ticketing system.
• Diagnose and resolve technical issues quickly to minimize business disruptions.
• Support Windows and macOS environments, including workstation and peripheral setup.

System Support for Mortgage Applications

• Troubleshoot and assist users with MeridianLink (LQB), Total Expert, and Floify.
• Collaborate with internal teams and external vendors to resolve escalated system issues.

Microsoft 365 & PowerBI Support

• Administer and support Microsoft 365 tools, including email, collaboration platforms, and cloud services.
• Assist with PowerBI maintenance to ensure employees can access and analyze key business data.

Incident & Request Management

• Log, track, and prioritize support tickets to ensure timely issue resolution.
• Escalate complex technical problems when necessary.

Training & Documentation

• Develop user-friendly documentation for common technical issues and resolutions.
• Provide basic training and guidance on system usage and best practices.

Customer Service & Communication

• Deliver exceptional customer service with a clear, professional, and patient approach.
• Explain technical solutions in a way that non-technical users can understand.

Qualifications
Experience & Education

• 2-3 years of experience in an IT helpdesk or technical support role.
• Experience in the mortgage industry or with mortgage-specific systems is a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred (or equivalent experience).

Technical Skills

• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, email systems, and basic network troubleshooting.
• Familiarity with Microsoft 365 administration and cloud-based tools.
• Hands-on experience with PowerBI for data access and reporting is a plus.
• Mortgage industry software expertise (MeridianLink (LQB), Total Expert, Floify) is highly preferred.
• Proficiency in helpdesk ticketing systems and standard office software.

Soft Skills

• Excellent problem-solving skills with a logical, proactive approach.
• Strong communication and customer service skills, with the ability to assist non-technical users.
• Ability to work independently and under pressure in a fast-paced environment.

If you're a tech-savvy problem-solver with a passion for customer service, we'd love to hear from you. Apply today and also feel free to send your resume directly to />
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.