Job Description Job Description
Are you a passionate IT professional with extensive experience in helping others troubleshoot and solve technical problems? We're looking for a talented
Helpdesk IT Specialist to join our dynamic team. If you have a strong technical background, enjoy problem-solving, and have exceptional communication skills, we want to hear from you.
This position does require 50% travel. Key Responsibilities: - Provide support in a Help Desk or Desktop Support environment.
- Ensure smooth day-to-day operations by managing technical issues for internal employees and clients.
- Demonstrate proficiency in Active Directory, Privileged Access Management, SCCM, Windows 11 , and other essential IT tools and processes.
- Troubleshoot and resolve issues with hardware, software, TCP/IP networking , and VOIP technology.
- Assist with inventory management tools to keep track of devices, assets, and licenses.
- Demonstrate excellent communication skills, both written and oral, to ensure clear interaction with team members and clients.
- Help guide the team in adhering to IT best practices and deliver superior customer service.
- Offer solutions to improve workflows through a strategic and proactive mindset.
- Manage IT tickets efficiently, including tracking, follow-up actions, and resolution, following the IT Ticket Management Process.
Qualifications: - Minimum of 5+ years of experience in a Help Desk or Desktop Support Senior Role.
- At least 3 years of demonstrated success in Client Services at a Senior Level within a large organization.
- Strong experience with Microsoft Office , SCCM , Windows 11 , and ITSM tools.
- In-depth understanding of hardware, software, TCP/IP networking , and basic VOIP technology.
- Proficiency in iOS mobile devices configuration and troubleshooting.
- Exceptional problem-solving and customer service skills.
- Detail-oriented, self-motivated, and able to work independently with minimal supervision.