Job Overview We are seeking a motivated and skilled Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical assistance to end-users, ensuring efficient operation of IT infrastructure, and maintaining high levels of customer satisfaction. This role requires a solid understanding of computer networking, operating systems, and software troubleshooting.
Duties - Provide first-level support for IT-related issues via phone, email, or in-person.
- Troubleshoot and resolve hardware and software problems for users across various platforms.
- Assist in the management of local area networks (LAN) and ensure connectivity for all devices.
- Maintain and support IT infrastructure including servers, workstations, and peripherals.
- Utilize tools such as Remedy to log incidents and track resolutions effectively.
- Implement Group Policy Objects (GPO) to manage user permissions and security settings.
- Monitor DNS settings to ensure proper network functionality.
- Document solutions and maintain knowledge base articles for future reference.
- Collaborate with other IT staff to escalate complex issues as needed.
Qualifications - Strong knowledge of computer networking principles and practices.
- Proficiency in operating systems including Windows, macOS, and Linux.
- Experience with software troubleshooting techniques and tools.
- Familiarity with IT infrastructure components such as servers, routers, and switches.
- Ability to manage computer systems effectively and perform routine maintenance tasks.
- Excellent problem-solving skills with a customer-oriented mindset.
- Strong communication skills to convey technical information clearly to non-technical users.
- Previous experience in an IT support role is preferred but not mandatory.
Join our team as a Helpdesk Technician where you will play a crucial role in supporting our organization's technology needs while enhancing your skills in a dynamic environment.