About: SystImmune is a dynamic, clinical-stage bio-pharmaceutical company headquartered in Redmond, WA. Our mission is to revolutionize cancer treatment by developing breakthrough therapeutic multi-specific antibodies and Antibody-Drug Conjugates (ADCs). With eight assets in ongoing clinical trials and a robust preclinical pipeline, we are committed to advancing innovative therapies from discovery through IND-enabling stages.
As part of our growth, we are seeking a dedicated IT Help desk Technician to join our IT team. This is an entry-level role is ideal for individuals who are passionate about supporting scientific innovation through exceptional IT support. You will work closely with experienced IT engineers who maintain a seamless technological infrastructure while gaining valuable hands-on experience in advanced IT projects.
Key Responsibilities: - Serve as the first point of contact for employees experiencing technical issues, ensuring smooth daily operations across the organization.
- Troubleshoot basic hardware, software, and networking issues, including PCs, printers, mobile devices, and laboratory equipment.
- Provide IT support for remote employees, ensuring seamless technical operations across locations.
- Assist with system setups, configurations, and software installations.
- Configure and deploy workstations and lab equipment while adhering to security protocols.
- Work with IT/AV-related Software/Hardware
- Provision/decommission equipment and accounts when employees leave or join the company.
- Collaborate with senior IT engineers on infrastructure upgrades and server maintenance.
- Escalate issues to appropriate teams according to internal procedures and provide documentation of any actions taken.
Required Skills & Qualifications: - Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Experience with service/help desk systems
- Hands-on experience supporting modern operating systems (Windows, MacOS, Linux, iOS, and Android)
- Proficiency in Microsoft Office Suite, Microsoft Teams, Cisco WebEx, Zoom, and strong capability to learn new software and systems.
- Familiarity with concepts of virtualized environments, cloud computing, and various network technologies including DNS, DHCP, and IP addressing.
- Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling
- Ability to handle multiple requests/projects simultaneously and prioritize.
- Ability to demonstrate clear & confident communication skills both written and verbal.
- Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
- Strong organizational skills
- Ability to lift or move items weighing up to 25 pounds.
- Ability to handle multiple requests/projects simultaneously and prioritize.
Compensation and Benefits: The hiring pay range for this position is $45,000 - $70,000 per year based on skills, education, and experience relevant to the role.
SystImmune is a leading and well-funded clinical-stage biopharmaceutical company located in Redmond, WA and Princeton, NJ. It specializes in developing innovative cancer treatments using its established drug development platforms, focusing on bi-specific, multi-specific antibodies, and antibody-drug conjugates (ADCs). SystImmune has multiple assets in various stages of clinical trials for solid tumor and hematologic indications. Alongside ongoing clinical trials, SystImmune has a robust preclinical pipeline of potential cancer therapeutics in the discovery or IND-enabling stages, representing cutting-edge biologics development.
We offer an opportunity for you to learn and grow while making significant contributions to the company's success. SystImmune offers a comprehensive benefits package. SystImmune is an Equal Opportunity Employer. We welcome diverse talent and encourage all qualified applicants to apply.