Job Summary: The IT & Help Desk Tech - Intern will play a critical role in providing comprehensive technical support to end-users across the company. This position requires a broad range of technical skills, exceptional problem-solving abilities, and the ability to handle a variety of help desk tasks. The IT Help Desk Tech - Intern will be responsible for troubleshooting, resolving issues, and escalating complex problems to higher- level IT Specialists when necessary. The IT & Help Desk Tech - Intern will play a critical role in supporting end-users, maintaining IT systems, and fostering a positive and collaborative work environment.
Job Duties: - Serve as the first point of contact for IT and Help Desk inquiries, troubleshooting problems, and providing timely solutions.
- Provide technical support and assistance to end-users, resolving hardware, software, and network- related issues promptly, politely, and effectively.
- Assist in the setup and configuration of workstations, laptops, printers, and other IT equipment for employees.
- Install, upgrade, and maintain software applications, ensuring compatibility and functionality.
- Collaborate with other IT teams to resolve escalated technical issues and coordinate problem resolution.
- Escalate complex problems to appropriate technical teams and follow up to ensure timely resolution.
- Maintain accurate records of IT support requests, actions taken, and resolutions in a help desk ticketing system.
- Perform user account management tasks, including creating, modifying, and disabling accounts.
- Conduct user training sessions and create documentation to assist end-users in resolving common issues.
- Stay up to date with the latest IT trends and technologies to provide effective support and recommend improvements.
- Attend all required meetings and events.
Skills: - 1-2 years of recent experience with Microsoft systems.
- The ability to understand technical jargon.
- Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with all levels of organization.
DEI Competencies: - Diversity equity and inclusion as a leadership competency is a measure of success within NET.
- Continuous learning: Commits to continuous learning/improvement in diversity, inclusion, and cultural competence.
- Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
- Abides by and lives out company values of:
- Respect for our clients, each other, and self
- Integrity in everything we do
- Truth open and honest communication with each other and our clients
- Improvement, innovation, and creativity, and always strive to be your best and do our best
- Service utmost and foremost
- Diversity of thought, work, and life experiences
- Fun work hard, play hard
Compensation: North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience.
Attendance and Punctuality: Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.