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REQUIREMENT: IT Help Desk Specialist
Montpelier, Vermont (Onsite) Locals Only Long Term Contract Need Overall 8+Years of experience 3 References from the recent projects is must.
Minimum Qualifications:
Strong proficiency in Help Desk and Call Center operations
Advanced skills in PC and network troubleshooting
Thorough knowledge of help desk software and ticketing systems
Familiarity with user support processes for enterprise applications
Ability to troubleshoot, analyze, and resolve issues independently
Knowledge of system interfaces and technical documentation
Strong written and verbal communication skills
Experience in providing internal and external customer support
Ability to interpret and apply organizational policies and procedures
Working knowledge of training delivery and user guidance
Understanding of public sector or government communication practices
Preferred:
Strong proficiency in training principles and user onboarding best practices
Experience in public relations or stakeholder communication within a government or enterprise setting
Familiarity with E-Procurement platforms (e.g., Ivalua or similar systems)
Proven ability to provide Tier 1/Tier 2 technical support in a fast-paced environment
Experience supporting system go-lives and post-implementation user support
Understanding of state or federal IT support protocols and compliance standards
Experience working under a Customer Support Manager or similar supervisory structure
Specific Skills:
Proficiency in Help Desk/Call Center operations
Advanced PC and network troubleshooting
Experience with ticketing and knowledge base tools
Independent issue diagnosis and resolution
Familiarity with system interfaces and integrations
Strong verbal and written communication
User training and onboarding support
Issue documentation and escalation handling
Public relations and customer interaction skills
Policy interpretation and application
Independent decision-making and judgment
Team collaboration and relationship building
If you are interested share your updated resume with contact number to this email
Date Posted: 15 May 2025
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