Power-Flo Technologies is adding to our IT Help Desk team which provides technical support to our employees both on-site and remotely. The ideal candidate will have strong problem-solving skills and excellent communication abilities.
This position is on-site at our corporate HQ in New Hyde Park, NY.
Full-time. Monday - Friday. 7 AM - 4 PM.
This position requires occasional travel for on-site support at our different branches (NY, NJ, CT).
IT Help Desk Specialist Key Responsibilities:
- Respond to and resolve IT issues via phone, email, and in person
- Provide application-level support to users on Epicor Eclipse ERP software
- Troubleshoot hardware, software, and network problems
- Debug applications and implement upgrades
- Assist with equipment setup and software installations
- Troubleshoot network connectivity issues
- Find replacements for aging hardware
- Provide training to end-users on IT systems and best practices
- Maintain and update IT documentation and knowledge base
- Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property
IT Help Desk Specialist Requirements:
- 1-3 years of IT help desk experience
- Degree in IT-related field or equivalent experience
- High-level knowledge of commonly used software, hardware and applications, preferably Epicor Eclipse
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytica and problem-solving skills to troubleshoot and diagnose issues
- Advanced ability with tools and installation of IT equipment/appliances
- Time management skills to provide updates and fixes within a promised time frame
- Multi-tasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Ability to work on-site and travel locally/regionally as needed
- Valid NYS Driver's License to operate company vehicles
Preferred Qualifications:
- IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications)
- Experience with remote support tools and ticketing systems
- Knowledge of basic networking and security concepts
Physical Requirements
- Ability to sit for prolonged periods of time
- Ability to utilize a computer keyboard, computer monitor, computer mouse, adding machine, and telephone for prolonged periods of time
- Ability to climb ladders
- This position may require standing, stooping, bending, kneeling, crouching and/or reaching
- You may be exposed to dust, loud noises, and hot and cold conditions as we provide technical support to warehouse and shop areas
Additional Notes:
Must have clean NYS driver's license to operate company vehicles as needed and to travel to other PFT locations as needed.
Salary: $17 - $21 per hour
Competitive Benefits Package
- Health insurance (medical, dental, vision)
- PTO program and paid holidays
- 401K with employer match
- Company provided life insurance (after 1 year of employment)
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We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa.
Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.
Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.