IT Help Desk Level 2

We are currently seeking an IT Help Desk Level 2 to join our team at the Avante Group, Inc corporate office.

At our company, YOU are our greatest asset.

Why Avante?

At Avante, we believe in providing the highest quality of care to our residents while fostering a supportive and rewarding work environment for our team.
Benefits You'll Love:
Competitive Compensation
Comprehensive Insurance Coverage (Medical, Dental, Vision and more.)
Strong Retirement Plan for Your Future
Paid Time Off & Holidays to Recharge
Tuition Reimbursement - Invest in Your Education
Health & Wellness Programs to Keep You Feeling Your Best
Employee Recognition Programs - Win prizes & an annual cruise.
A Collaborative Work Environment - We value your voice. (Employee surveys, check-ins, & town halls)
Advancement Opportunities - Grow Your Career with Us.

Essential Functions:

• Help the IT department develop plans for and oversees the installation, upgrade and maintenance of software and hardware for technology

• Help the IT department implement effective project management methodology for all technology related projects

• Ensure the timely set up of technology systems for new employees, establishing systems to ensure that new employees receive timely and effective training

• Provide backup for the System Administrator when applicable to the IT Team Members, including mentoring and coaching in a positive and respectful manner

• Attend and serve as a contributing member to required committee meetings as assigned

• Develop and conduct ongoing technology training for end users

• Ensure that "Help" ticket requests are resolved in timely manner effectively balancing end user requirements and business needs using the internal ticketing portal

• Assist with the functioning of the business application systems, ensuring that upgrades and new features are explored and provided assistance with training of staff on these new features with consideration for operational requirements

• Collaborate with management in developing and improving end user training and functionality for business programs

• Serve as the assistant liaison with technology vendors, learning to evaluate contracts and make recommendations for vendor selection and termination

• Assist with creating and implanting information Technology policies and procedures, ensuring effectiveness and regulatory compliance as needed

• Adhere to confidentiality laws including HIPAA and HITECH as well as all Avante policies and procedures including Code of Ethics

• Annually, assist with making recommendations for the acquisition of technology equipment to further operational efficiencies in alignment with budgetary parameters

• Assist System Administrator with developing annual departmental goals to support strategic business objectives

• Rebuilding/Repairing PC's, Laptops and other devices

• Assist employees on MDM configuration

• Knowledge of Microsoft Office Suites (knowledge of Excel, Word, and Outlook).

• Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.

• Must have the ability to work with all levels of management as well as front-line

• Must protect confidentiality of information

• Must be willing and able to travel (between facilities as required within Florida (central/north

Education and Experience:

• 3-5 years of progressive responsibilities in information technology

• 1-2 years of help desk experience

• MCP, A+, Network+ preferred

• High School or equivalent, College or University degree Preferred

If you are passionate about patient care and a rewarding work environment, Don't Hesitate- Apply Today.

Avante provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, Veterans' status, national origin, gender identity or expression, age, sexual orientation, disability, gender, genetic information or any other category protected by law. In addition to federal requirements, Avante complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Avante expressly prohibits any form of workplace harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, Veterans' status or any other category protected by law. Improper interference with the ability of Avante's employees to perform their job duties may result in discipline, up to and including, discharge.