(Full-time/Long-term Internship) Hours Per Week: 35 hours/week. (9am-5pm. Flexible on working hours/shifts to accommodate classes for current students.)
Approximate Duration: June 2025 - Early/Mid 2026. (Our internships can last up to 11 months from the start date.)
Hybrid work schedule: Work 2 days in the office (Tuesday and Wednesday) and 3 days remotely.
Basic Function of the Position: The Help Desk Intern will provide first-level technical support to end-users, assisting with hardware and software issues and ensuring timely resolution or escalation of problems.
Critical Duties and Responsibilities: - Respond to help desk tickets and provide solutions to technical issues.
- Troubleshoot and resolve hardware and software problems.
- Assist in the setup and configuration of new equipment.
- Document and track issues to ensure timely resolution.
- Provide user training and assistance as needed.
- Collaborate with the IT team to improve support processes.
Education and Knowledge/Skills/Abilities: - Currently enrolled in a degree program in Information Technology, Computer Science, or related field.
- Basic understanding of computer systems, networks, and applications.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
- Ability to lift and carry up to 50 pounds.
Additional Information: - PAID Internship.
- May require travel to CES 2026 in Las Vegas (early January).