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NEED ONLY LOCAL ARIZONA RESIDENTS.
100% onsite
IT - Help Desk Analyst Level 3 - 141911
Responsibility:
Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.
This includes -providing customer service support, including answering calls, determining the scope of a customer's problem,
initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and
intermediate troubleshooting and resolution/escalation; Further details can be shared later.
Customer Service
Prior IT Help Desk experience with a list of ITSM tools used
Microsoft Windows
Active Directory
Qualification:
Prior IT Help Desk experience with a list of ITSM tools used
Minimum Education Level Associate's Degree
High Volume Inbound, Outbound calls
Customer service, Troubleshooting customers' issues with technical support
Ticket resolution/escalation and Incident Reports (IRs) using on-line incident management system
Microsoft Windows
Active Directory
Date Posted: 28 April 2025
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