IT Help Desk Analyst

Job Title:

IT Help Desk Analyst ( Onsite)

Location:

Boise, ID

Duration:

3 Months

Pay Rate:

$30/hr on 1099

Interview Process:

In Person

Note:

Only Local Candidates are considered for this position

Job Description

This position provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.

The role will primarily involve:

• Face-to-Face desktop technical support as well as phone/email support for end users
• Support of Windows-based machines (Windows 10 & 11)
• Basic Active Directory user management
• Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
• Assisting with basic phone system usage (state phone system, Cisco-based)
• Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms

Job Duties include, but are not restricted to:

• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, ticketing system and personnel requests for technical support.
• Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.
• Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom
• Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.
• Excellent customer service and ability to de-escalate tense situations.

Minimum Qualifications:

• Install and support Windows environments
• Experience using ticketing system
• Strong organization, problem solving and multi-tasking skills
• Sensitive to confidential information
• Able to pass a fingerprint background check.
• Strong sense of customer service and professionalism, even in a sometimes-stressful environment
• Ability to complete assigned tasks individually, as well as work cooperatively

Preferred Qualifications:

• Knowledge of Microsoft Azure/Entra AD/M365
• Experience working in virtualized environments

Top Skills & Years of Experience

Skill

Required /Desired

Amount

of Experience

Professional experience in a technical end-user support role providing face-to-face, in-person, desktop support

Required

2

Years

Professional experience in a technical end-user support role providing remote support via phone, email, etc.

Required

2

Years

Experience providing end user support on Windows-based machines (Windows 10 & 11)

Required

2

Years

Experience with basic Active Directory user management for end user support

Required

2

Years

Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users

Required

2

Years

Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)

Required

2

Years

Experience working with a help desk ticketing system

Required

2

Years

Experience providing basic networking support for end users (for example troubleshooting connectivity issues)

Required

2

Years

Experience with hardware/software installation and support and imaging

Required

2

Years

Experience with M365 support

Desired

0

Experience working in virtualized environments (MS Azure/Entra AD)

Desired

0

Exceptional communication skills required - candidates must exude professionalism even in stressful situations

Required

0

Recruiter Details:

Name : Sameer at gsksolutions dot com

Contact : Seven one nine - Two three nine- Five five five five

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.