IT Field Technician

IT Field Technician

Our client is seeking a resourceful and hands-on IT Field Technician to join their highly collaborative IT team for a full-time, contract opportunity this summer. As an IT Field Technician, you'll be supporting a smooth tech transition for the new school year by preparing classroom devices, handling help desk tickets, and ensuring instructional technology across campuses is ready for action.

This is a dynamic, people-facing role where you'll split time between onsite visits to schools and remote/office-based helpdesk support. It's a great fit for someone who enjoys variety, travel between locations, learning new systems, and providing exceptional service to educators and staff.

• Prepare classroom technology for the school year: test and troubleshoot smartboards, Chromebooks, audio systems, projectors, and other AV tools.

• Use Freshdesk to manage, respond to, and resolve help desk tickets-ticket volume will spike as staff return in August, so early prep is essential.

• Support Chromebook inventory and inspection ( 6,000 units), logging and coordinating any necessary repairs.

• Collaborate with team members daily to tackle tech requests, from device setup to front-of-classroom support.

• Assist with deploying laptops and onboarding technology for new hires.

• Rotate across multiple sites, with 60% of your time onsite in schools and 40% at the office or working remotely.

As a Field Technician, you'll gain exposure to a range of technologies with opportunities for hands-on experience and future career growth:

• Google Workspace Administration - managing account changes and access across the organization.

• Windows Server Administration - including DHCP, DNS, RADIUS, Group Policy, Print, and Network Policy Server management.

• Utilize Windows Deployment Tools such as WDS and Intune.

• Manage/support Chromebooks, tablets, iPads, and Mac and Windows laptops.

• Maintain STEM desktop labs and troubleshoot AV tools like interactive flat panel boards and projectors.

• Troubleshoot VoIP phone systems and provide support for both wired and wireless networks (including switch gear, cabling, and WAP controllers).

• Use Excel and Google Sheets to support inventory tracking; familiarity with PivotTables, LOOKUPs, and data filtering a plus.

• 1-2 years of IT support experience (bonus points if in an educational environment).

• Strong technical troubleshooting skills across hardware, software, and basic networking.

• Friendly, responsive, and customer-focused-you're the face of tech support in the field.

• Ability to lift 50 lbs and travel to school campuses.

• Comfortable working both independently and with a team.

• Certifications like CompTIA A+, Network+, or Google IT Support Professional are a bonus, but not required.

• Familiarity with MacOS, Windows, and ChromeOS.

• 40-hour workweeks - with no overtime expected.

• Work with a down-to-earth team that values clarity, support, and teamwork.

• Be part of a mission-driven organization where your contributions directly impact educators and students.

• Enjoy variety in your day-supporting different schools, interacting with staff, and solving a range of tech issues.

• Mileage reimbursement for travel between sites.

• Casual dress code in the field, business casual in the office.

This Field Technician opportunity reports to a collaborative, low-ego leadership team that's invested in making sure staff and students start the year with the tech they need. If you're ready to jump in, troubleshoot confidently, and support a community-focused environment, we'd love to connect.