IT Field Support with Security Clearance

Interviewing NOW for a System Administrator I, Tier II Remote Operations Group. TS/SCI with POLYGRAPH clearance required. Hours - 9am-5pm. Mon-Fri Shift OR Monday-Friday 11am-7pm
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support.
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
• Will perform Data Transfer Agent requests to transfer files between networks. Requirements: HS or GED ad 10 yrs of exp OR BS and 5 yrs of exp IAT certification Must be a US Citizen. Mandatory Skills: Hardware Installation Installation Maintenance Maintenance & Repair Microsoft Software Applications Microsoft Windows System Administration Remote Desktop Administration Technology Knowledge Local Travel Approximate Salary Range: $84,000- $90,800 Apply to or through our website at or . 401(k) with 6% company match - VESTS IMMEDIATELY Medical Insurance (with HSA and HRA options) Dental and Vision Insurance Life and Disability Insurance Complimentary Identity Theft Protection Tuition/Certification Reimbursement Paid Time Off Referral bonuses And more.