IT Field Support Specialist

We are looking for an energetic customer service focused individual to join our IT Field Office Support team. You will be responsible for providing outstanding customer service in responding to questions related to personal computer hardware and software for Franchise Tax Board Field Office staff. You work independently in a Field Office housing primarily revenue generating National Audit Bureau staff. As a member of the IT Field Office Support team, you provide on-site technical support to the users on all computer equipment and related software as needed. You perform complex analytical research based on the necessity to efficiently resolve PC, network, telecommunication related field office operations. You provide education and client support by providing service for unit operations, technology research, technical report development and software integration procedures. This includes providing leadership and technical guidance on the more complex hardware and software-related issues. You will be responsible of maintaining all hardware asset inventory records in accordance with department policies.

The Operations Management Bureau is an extraordinary, customer-centered organization that provides high quality service to the enterprise. Our mission is to deliver optimal IT services and an excellent customer experience that enables our Business and IT partners to achieve their goals.

Position located in the following office location: Houston, Texas

About the Technology Services Division (TSD) The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB . Learn more about other FTB technical roles at this FTB microsite . Need help understanding the hiring process or have questions about FTB? We'd love to talk to you. Before applying, read through these step by step instructions to apply, or contact us at . Please include the job control (JC) number and the position title in the subject line.

Additional positions may become available (RPA 5).

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You will find additional information about the job in the Duty Statement .

Working Conditions
This position is not eligible for remote working. In-office presence required.

Travel may also be required to and from Sacramento, New York, and Chicago offices.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.
•   INFORMATION TECHNOLOGY SPECIALIST I Additional Documents
•   Job Application Package Checklist
•   Duty Statement Position Details Job Code :
JC-476926

Position (s):
-XXX

Working Title:
IT Field Support Specialist

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A
$6,954.00 - $9,319.00 B
$7,635.00 - $10,230.00 C

of Positions:
Multiple

Work Location:
Harris County

Telework:
In Office

Job Type:
Permanent, Full Time

Department Information
Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

Department Website:

Special Requirements
•   The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1- to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD .

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/19/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Franchise Tax Board
Classification and Hiring Unit
Attn: Hugo Garcia / IT Workforce
P.O. Box 550

Sacramento , CA

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Franchise Tax Board
Classification and Hiring Unit
Attn: Hugo Garcia / IT Workforce
9646 Butterfield Way

Sacramento , CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
07:00 AM - 06:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
•  Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
•  Resume is required and must be included.
•  Other - A cover letter is required and must be included.
•  Other - If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting) . click apply for full job details