IT Field Support Specialist II

Education Preferred: Associates Degree in Healthcare Information Technology, Computer Science, Information Technology, or related field. Experience Required: 4 years of experience in Healthcare IT support or related field OR Associates Degree in Healthcare Information Technology, Computer Science, Information Technology, or related field. Skills Advanced knowledge of healthcare IT systems and regulations garnered from field experience. Ability to source IT assistance with appropriate partner support teams as necessary. Advanced client engagement skillset including mitigation and level reasoning. Ability to work in a team environment with excellent attention to detail. Capability to handle multiple tasks and prioritize them based on urgency Takes initiative to assist with new team member training and mentoring. Licensure/Certification/Registration N/A Overall Physical Demands Material Handling Occasional Squat Lifting 30 Pounds Bilateral Carry 30 Pounds Unilateral Carry 15 Pounds Pushing 10 Pounds Pulling 10 Pounds Repetitive Functional Activities Never Occasional Frequent Constant Walking X Above Shoulder Reach X Bending X Stairs X Forward Reach X Ladder X Squatting X Fine Motor Coordination X Static Balance X Sustained Squatting X Dynamic Balance X Gross Motor Coordination X Repetitive Kneeling X Sustained Kneeling X Simple Grasp X Crawling X Firm Grasp X Pinching X Sit/Stand Hrs per Day Hrs at One Time Sit 8 hours 2 hours Stand 4 hours 1 hour Sedentary job demands Material Handling Occasional Squat Lifting 30 Pounds Bilateral Carry 30 Pounds Unilateral Carry 15 Pounds Pushing 10 Pounds Pulling 10 Pounds Repetitive Functional Activities Never Occasional Frequent Constant Walking X Above Shoulder Reach X Bending X Stairs X Position Competencies: Competencies are essential skills needed to be successful in a position. These competencies are required to help the department maintain a high level of productivity and success. Each competency will be evaluated by observation. If evaluated by another method i.e. simulation, discussion or post test please note in the comment box below each corresponding competency. Technical expertise: Demonstrated expertise in the administration, configuration, and troubleshooting of IT systems and applications. Incident management: Ability to identify, diagnose, and resolve technical issues in a timely and effective manner, using incident management tools and processes. Troubleshooting: Ability to troubleshoot technical issues and provide timely and effective solutions. Communication: Excellent communication skills, including the ability to communicate technical information to non-technical stakeholders. Customer service: Ability to provide excellent customer service to end-users, including resolving issues in a timely and effective manner. Teamwork: Ability to work effectively as part of a team, collaborating with other IT teams and stakeholders to achieve production support goals. Department On-Call Rotation: Participates in department on-call rotation and non-standard hours as needed.