At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest in golf products. As the largest golf retailer in Europe, we pride ourselves on excellence and fostering a vibrant, customer-focused community of golf enthusiasts.
Role: IT Field Service Engineer
As an IT Field Service Engineer, you will provide comprehensive IT support to our retail stores within the South region of the UK and Ireland. Your responsibilities include managing Tills, POS systems, payment systems, supporting store refurbishments, closures, and new openings. You will also train store staff on IT systems and ensure all IT equipment functions optimally to support store operations.
Key Responsibilities:
- IT Support for Stores: Provide on-site and remote support, troubleshoot issues, conduct scheduled maintenance, and work with the IT Operations Manager to identify support trends. Respond promptly to support requests, and assist during peak periods or in other regions as needed.
- Store Projects: Assist with IT aspects of store refurbishments, closures, and openings. Configure new IT systems and decommission equipment during store closures.
- Collaboration and Communication: Work closely with Store and Area Managers, and external suppliers to meet IT needs and resolve issues.
- Training and Guidance: Train store staff on IT systems, create user guides, and promote best practices.
- Travel and Flexibility: Travel extensively within the designated area, support after-hours activities during critical periods, and work from home as needed. Occasionally visit the head office for training and meetings.
- Support and Monitoring: Monitor service desk solutions, assist with tickets, update the Knowledge Base, attend daily meetings, and collaborate with external support partners. Provide updates to the IT Operations Manager.
The Candidate:
- Proven IT support experience, preferably in retail.
- Strong knowledge of Till, POS, and payment systems hardware/software.
- Efficient troubleshooting skills.
- Excellent communication and interpersonal skills for supporting non-technical staff.
- Organized with the ability to multitask.
- Willingness to travel and work independently.
- Full UK driving license required.
If you're a hands-on IT professional who enjoys solving problems and supporting teams, we want to hear from you. Join us to keep our retail tech running smoothly across the UK and Ireland.
American Golf is committed to a diverse and inclusive workplace. We welcome applicants from all backgrounds and are an equal opportunity employer. We encourage all qualified candidates to apply. REF-(Apply online only)