IT Engineer

Title: IT Field Service Engineer III Location: Atlanta, GA Schedule: Mon - Fri, 8AM - 5PM EST Note: This is a W2 contract opportunity, and it is NOT open to C2C or 3 rd party candidates The IT Field Service Engineer will provide day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware. They will install, configure, and troubleshoot desktop systems, workstations, servers, and networks in a heterogeneous environment. They will maintain passwords data integrity and file system security for the desktop environment, and will be expected to communicate highly technical information to both technical and nontechnical personnel. They will recommend hardware and software solutions, including new acquisitions and upgrades. They may participate in the development of information technology and infrastructure projects, and may conduct training programs designed to educate computer users about basic and specialized applications. Job Duties: Support day-to-day operations and provide customer support Install, configure, support, and maintain hardware and operating system solutions Place hardware orders and provide general asset management Perform basic back-up tape operator duties Define and implement core system hardware and operating system solutions Define, in conjunction with Business Groups and IT Engineering Teams, functionality required to support business strategies Create system documentation, testing, training, and post-deployment assessments Communicate changes to client environment policy and project testing to the IT Team Maintain systems with current Windows PCs, OS, and software firmware, patches, and upgrades Maintain standards of operations, such as inventory naming standards and configurations Communicate system statuses and coordinate maintenance activities Monitor the environment for potential system issues and resolve appropriately Adhere to the change management processes for any planned maintenance or when potential issues are identified Provide IT training and orientation for new team members Ensure the operational health, security availability, performance interoperability, and reliability of Micron's core computing resources Adhere to Micron's established processes, policies, and operational level agreements, including Micron's security policies for all managed services Provide basic conference room and AV support Identify service improvement opportunities and continually work to improve operations Evaluate and test new software for compatibility with the computing environment Provide system security and access Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames Respond to automated notifications regarding noncompliance of client systems Job Qualifications: 3+ years of hands-on IT Support experience Experience with basic networking and troubleshooting Experience with HP and Dell desktop/laptop support Experience with the ServiceNow ticketing system Strong attention to detail and ability to follow established procedures Reliability, punctuality, and personability in working in IT Support environments Experience with Jira and/or Confluence preferred A minimum of a Bachelor's Degree in Information Technology, Computer Science, or other relevant field