IT Engineer II As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission.
The IT Engineer acts as a technical guide for Go West IT clients, playing an instrumental role in delivering comprehensive IT services and support for end users. In collaboration with all internal teams, the IT Engineer engages on advanced break/fix support requests, provides remote and onsite presence in support of client initiatives, and furnishes consultative guidance for the planning and execution of leading-edge security and infrastructure projects. Reporting to a Managing Engineer, they apply critical thinking, impeccable organization, and a proactive approach to identify, troubleshoot, and solve complex technical problems.
What you can expect from us: - Opportunity to be an integral part of an organization and engineering team that is on the cutting edge of technical innovation known for extraordinary results
- A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
- Educational Assistance/Expense Reimbursement Programs available to help you pursue opportunities that advance your professional career
- An Employee Recognition & Rewards program
- A flexible schedule with hybrid options to work remotely 2-3 days per week
- A vastly distributed on-call rotation to allow for work-life integration
- Full time position with a competitive salary range of $85,000-$110,000, comprehensive benefits that include paid time off, medical, dental, vision, life, disability, public transit, and 401K with generous matching
What we will expect from you: - Consistent demonstration of Go West Core Values: Caring, Constant Improvement, Critical Thinking, Execution, and Willingness
- Participation and engagement in weekly meetings to discuss issues, review key performance indicators, and drive progress on quarterly objectives
- Previous technical experience with systems/network administration, infrastructure design or consultation, and end-user troubleshooting with an understanding of the pace and demands associated with the industry
- Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally through excellent listening, written, and verbal communication skills
- Detail-focused personality with a penchant for organization, documentation, and appreciation of processes
- Deeply caring about delivering the best possible services, a commitment to extraordinary effort, yet appreciating flexibility and the support of a team that freely shares knowledge and professional opinions
- Ability to learn quickly, with a love of taking on new challenges
- Ability to prioritize, pivot, and systematically address the needs of Go West's clients
What you will be doing: - Daily interaction with multiple customers to troubleshoot, plan, and implement IT solutions onsite at their office and/or remotely from our Greenwood Village office
- Advanced escalation triage and ticket management for optimal SLA delivery
- Systems, network, and cloud platform design and implementation
- Hardware configuration, optimization, maintenance, and support
- Network systems design, implementation, optimization, maintenance, and support
- Windows Server deployment and management
- Active Directory/Azure AD/MDM design and policy management
- Backup and BCDR strategy design, implementation, and execution
- Business/user technology and application troubleshooting
- Internet service, email, and hosting setup or troubleshooting
- Complete documentation of customer environments, processes, and credentials
- Thorough understanding of customer environments to provide optimal solutions and continued consulting
- Scoping and leadership of projects of various technical realms
- Submission of timely, thorough, and accurate billable labor entries for invoicing
- Opportunities to be involved with and support ongoing customer projects
- Other duties as assigned by the Managing Engineer
Qualifications we require from you: - 2 or 4-year degree or equivalent experience in information systems or similar field, and/or applicable industry certifications
- Minimum 3 years of experience in equivalent IT Engineer level role
- Authorization to work in the United States
Preferred skills from you: - Proficiency in the following:
- Windows Server (On-premise, cloud, and virtual)
- Active Directory, Azure AD, Group Policy, or InTune/MDM Management
- Microsoft 365, SharePoint, Exchange, Azure Resources, WVD, and Teams
- Network Switches, Routing, and Policy Management (i.e. Cisco, HP, etc.)
- Firewalls (i.e. FortiGate, Cisco, SonicWall, or Palo Alto)
- Security (i.e. Microsoft Security and Compliance Center)
- Consulting/Customer Communication/Project Leadership
- Encouraged, but not required:
- Experience with Linux, Mac, SQL administration, or telephony
- Industry Certifications (i.e. CompTIA Network+/Security+, AZ-104, etc.)