Job Description & Primary Duties Initial Duty Title: Desktop Support Engineer Direct Reporting Official: Information Technology Manager Location: Dallas / Fort Worth - POSITION SUMMARY:
Responsible for the life-cycle management and end user support for all IT assets including configuration management, change management and release management activities for devices, users, software, and licensing.
- JOB REQUIREMENTS (not an all-inclusive list)
- IT Software and Hardware support person for on-premises required items:
- Support for technical issues on computers, laptops, mobile devices.
- Functional knowledge in Windows based environments (Windows 10/11).
- Experience in installation of most desktop related software in corporate networked environments.
- Support mobile devices and the company required software for these devices (e.g. iPad, Tablets, mobile hotspots, iPhones).
- Assist users on end-user network devices (Printers, Plotters, TV displays, etc ).
- Monitor and follow-up support with all support tickets (internal and managed by MSP)
- Assist with IT integration of small to large sized acquisition user deployments with regards to hardware, software, licensing, cellular devices, and user accounts
- IT asset management and tracking
- Responsible for the tracking of all network connected devices (PCs, Laptops, Mobile Devices, Phones, Printers, Plotters, etc.) regarding the following:
- User assigned to
- Health/Status of the device
- Age of the device and software versioning for updating/upgrading (as required)
- Equipment disposal
- Administering a running inventory for user replacements and end-user growth
- All mobile devices through our cellular carrier
- All purchased or leased personal computing equipment and applicable accessories
- Management of software licenses and subscriptions
Required Skills, Qualifications, and Traits: - Effective communicator internal & external customers and vendors
- Ability to communicate the technical details effectively to a non-technical audience
- Strong customer service skills and ability to work in a dynamic team environment
- Self-starter with high energy level and positive attitude
- Ability to adapt and thrive in rapidly changing environment with multiple deadlines
- Strong problem-solving skills
- Understands Windows Operating Systems and Microsoft Office products beyond a basic capacity
- Ability to design, implement, document, train, and administer organizational processes Microsoft Windows 10 and 11
- Microsoft Group Policy configurations and management
- Mobile Device Management including administration and configuration
- Microsoft Defender, Intune (particularly in hybrid environments with SCCM)
- Microsoft 365 Enterprise environments, licensing, and management
- Experience in hardware support lifecycles and refresh
- Project management in deployments for small to large groups of users for both software and hardware
Pay Range: $26 - $28 per hour