IT Coordinator

Baytown, Texas

A1 Personnel

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Job Duties:

Support the maintenance and management of the organization's IT assets including hardware, software, licenses, and warranties. Assist in the acquisition, deployment, and decommissioning of IT assets.
Ensure all assets are efficiently and effectively deployed

Support and sustain infrastructure environment through Active Directory, SCCM, Configuration Manager, and a variety of Remote Server Administration tools.
Respond to and resolve issues related to IT assets. Coordinate with IT support teams to ensure timely resolution

Microsoft 365 and Cloud service administration
Provide excellent internal and external customer service experiences by using effective communication in answering incoming calls, e-mail, and other channels while meeting key department performance metrics

Organize, oversee, and manage projects as assigned. Manage relationships with vendors and suppliers

Deliver solutions to issues pertaining to software and hardware systems through analytical and critical thinking. Perform other duties as assigned, have flexibility to work

Requirements:

Excellent communication and writing skills
Competency in email usage and etiquette to effectively communicate both operational and service information
Efficient in using Microsoft software products such as Outlook, Teams, Excel, and Word. ServiceNow experience is preferred
Ability to multitask, collect and analyze data, prepare response strategies
Ability to keep sensitive information confidential
Ability to perform under tight deadlines
Ability to work well with management staff and team members
Must be able to work under limited supervision and have excellent analytical, decision-making, prioritization, and organizational skills
Bachelor's Degree in Computer Science, Computer Information Systems, Management Information Systems, or equivalent technical certificate or 2 years of verifiable technical experience is preferred.

At least five (2) years of experience Managing Windows 10/11 workstations and group policy administration in an active directory domain environment and/or Microsoft 365 solutions is preferred.

Date Posted: 26 May 2025