IT Call Center Agent with Security Clearance

Work Location: On-Site; Millington, TN
Clearance: Secret Required Skills:
1. Security+ certification. 2. Good listening, speaking, communication and customer service skills.
3. Secret Clearance
4. Experience with SharePoint Preferred Skills: 2-3 years of Call center experience preferred. Day-to-day Responsibilities: Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary.