About Waterworks When you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member's contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role The Information Technology Support Associate at Waterworks provides front line IT support to all associates in corporate headquarters, showrooms and remote users located throughout the US. This role will service our internal customer service to associates by responding to and resolving support problems and queries through IT ticketing systems, enabling users to make effective use of available software and hardware.
This is a hybrid role requiring on site presence at the Danbury, CT corporate office a minimum of 3 days per week.
Responsibilities - Configuration and support of the company's desktop and laptop systems. Ready new workstations and laptops. Set up new users with network credentials, computers, printers and shared network drives
- Investigation and resolving problems and providing information about hardware and software used within the Company
- Ensure that the company's IT asset and user databases are kept accurate and up-to-date. This includes administration of user's computer accounts (creation/modification and deletion), changing passwords, and changing user's workgroup membership.
- Troubleshooting all computer related problems (e-mail, network connections, desktop applications, VPN connections, phone and mobile devices)
- Printer, fax, modem installation, configuration and ongoing support
- Plan and coordinate the installation and implementation of new software and hardware
- Schedule and prioritize work to accommodate the business and client needs while minimizing impact on current projects
- Analyzes and supports the training needs of our internal client
- Provide excellent service to company associates
Qualifications - Microsoft Certified Professional (MCP)
- 2 years of experience in IT Helpdesk or PC Applications/OS Support
- MS Windows 7 / 10 desktop products
- Windows Server 2008 / 2012 / 2016
- Microsoft Office (including Outlook)
- JD Edwards, IBM iSeries, and/or Infor M3 experience preferred
- Experience of working in a networked computer environment
- Customer-focused, with excellent written and verbal communication skills
- Excellent administrative and organizational skills, with good attention to detail
- The ability to explain complex technical issues in language suitable for staff who may not have much computer experience
- Travel required up to 15% of the time throughout the Company's geographical areas
- Ability to work "on call" after hours or on weekends
Our Values Be Authentic:Engage in real conversations. Communicate honestly with respect and professionalism.
Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
Own It:Be responsible for your results. Empower yourself and others to step forward and lead.
Partner For Perfection:Collaborate with peers and teammates to deliver superior service to our clients.
Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.