In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School. The IT Application Analyst acts as the primary system owner for one or more enterprise applications used in the Hershey application portfolio. They provide end user support to operational departments who utilize these systems as well as assistance to Technology Services team members for daily troubleshooting of these systems. Those in this role will analyze, develop and propose system, configuration and process changes and improvements for operational departments to accomplish business objectives. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID. Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more.
Job Duties (Duties marked with an asterisk are essential functions of this job): - Act as system owner for one or more enterprise systems in the Hershey application portfolio. Such as, but not limited to: InfoGenesis, Galaxy, UKG Pro, UKG Dimensions, Amadeus Advance Sales and Catering, Intercard, and ResortSuite. Serve as the system expert within Hershey and as the vendor liaison on their assigned applications.
- Work collaboratively within the application support team and other IT and business areas to schedule, delegate, and follow up on issues and tasks to achieve company objectives in a timely manner.
- Analyze, understand, and review operational needs, processes, and procedures, identify opportunities, and propose and initiate changes at an application or employee level for process improvement.
- Review system functionality and identify security concerns and potential risks both technically and through standard operations.
- Provide end user support and training for operational departments who utilize the systems to assist with configuration changes, new or improved process implementation, or high level business challenges.
- Work closely with system vendors to troubleshoot issues, apply patches, perform upgrades, and handle other required system maintenance needs.
- Provide technical assistance as Tier 3 application support to Technology Services team members on troubleshooting of applications and security vulnerabilities.
- Work closely with the IT Project Managers and acts as the technical lead on IT projects. Foster and maintain strong working relationships with operational departments.
- Act as Project Manager on small projects including application upgrades and implementation of new features of existing applications and new-hosted systems.
- Work closely with other Application team members to share knowledge about systems and issues and train others as backups on key system functionality.
- Perform other duties as assigned.
Qualifications: - Minimum of 2 years of related experience.
- Must have a valid Driver's License.
- Associate's degree - Information Technology.
- Relevant work experience can be substituted for education - 4 years.
Knowledge, Skills, and Abilities: - Industry Experience - Hospitality/Tourism preferred.
- Strong troubleshooting, problem solving, decision making and analytical skills required.
- Strong ability to work independently. Ability to build and maintain relationships and work well with others as part of a team.
- Basic understanding of Project Management methodologies and experience being part of a project team.
- Working understanding of SQL Querying and commands, Database Functionality, Report Writing and troubleshooting.
- Strong verbal and written communication, presentation, and interpersonal skills.
- Ability to manage multiple priorities and deadlines.
- Strong ability to follow the support cycle through incident reporting, troubleshooting, resolution, documentation and follow up communication.
- Experience working with help desk/ticketing systems preferred.
- Post-Employment - Willingness to pursue ongoing certifications, education, and travel to occasional conferences.
Job Demands: While performing the duties of this job, the employee is required to:
- Regularly required to: Finger Dexterity, Sit.
- Occasionally required to: Reach Forward, Reach Overhead, Lift (25 lbs maximum weight), Standing.
- This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
- This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
- This job regularly requires verbal communication of detailed information to others either by phone or in person.
- The position is subject to both environmental conditions. Activities occur inside and outside.
- Required to be available on call for emergencies regarding their assigned applications.
Normal work schedule is Monday through Friday, must be able to work a flexible schedule with occasional evenings, weekends and holidays based on operating needs and system maintenance schedules. This is an onsite position based in Hershey, PA
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer.