Eagle Brand Consulting and Executive Search: For more information and to apply, contact
Application Operations Manager
Location: Annapolis Junction, MD (Baltimore-DC Metro Area)
On behalf of our client, a fast-growing omni-channel retail brand, we are seeking a hands-on, technically capable Application Operations Manager to take ownership of business-critical systems and build scalable solutions that improve operational reliability and empower cross-functional teams.
This role sits at the intersection of business systems, data operations, and integration management. You will play a critical role in ensuring that platforms like ERP, WMS, EDI, and e-commerce systems run smoothly, exchange data reliably, and deliver insights that support decision-making across the company. The ideal candidate is a technical doer with a passion for problem-solving, someone who enjoys scripting automations, improving data flow, and delivering practical tools and dashboards that make life easier for end users. This role is a unique opportunity to make visible, lasting improvements to the systems that power every part of the
business.
Role Overview
As Application Operations Manager, you will own and support a portfolio of enterprise applications that drive order fulfillment, inventory management, finance, and e-commerce. You will be responsible for system configuration, real-time monitoring, exception management, and performance optimization - while also building
automations, custom scripts, and dashboards that reduce manual work and enhance operational efficiency.
Your day-to-day work will directly impact the reliability and scalability of our business systems. You'll work closely with IT, data & analytics, finance, and warehouse teams to identify issues, implement improvements, and create repeatable, efficient workflows. You'll write Python, SQL, and JavaScript code to support integrations, dashboards, and business logic - not just oversee or manage others who do.
This role is ideal for someone who thrives in an environment where technical skill meets operational impact - where you can see the results of your work reflected in faster fulfillment, fewer support tickets, and better data for the business.
Key Responsibilities
Application Ownership & Day-to-Day Operations
• Manage daily operations and performance of ERP (NetSuite, SouthWare), WMS, EDI, and e-commerce platforms (e.g., Shopify, Salesforce Commerce Cloud)
• Monitor system health, logs, alerts, and integrations to proactively identify and resolve issues
• Configure and tune business platforms based on evolving operational needs
• Own exception management and technical issue resolution for platform-based workflows
Technical Execution and Automation
• Write and maintain scripts in Python, SQL, and JavaScript to support automations, integrations, and internal tools
• Build lightweight automations and scheduled tasks to reduce manual processes and improve data accuracy
• Troubleshoot and improve existing API workflows and file-based integrations
• Document and maintain a knowledge base of system workflows, scripts, and custom configurations
Reporting and Insight Delivery
• Create and maintain operational dashboards and reports using Tableau or scripted outputs
• Support ad hoc data requests and reporting needs from business and technical stakeholders
• Use data to identify inefficiencies, recommend system improvements, and monitor the impact of changes
• Collaborate with the Data & Analytics team to ensure clean, reliable hand-offs between application data and reporting layers
Cross-Functional Collaboration and Support
• Serve as a partner to teams in operations, finance, e-commerce, and IT
• Provide Level 2/3 support to staff for application-related issues and questions
• Train internal users on systems functionality and technical best practices
• Act as an advocate for end users by translating real-world challenges into scalable technical solutions
Required Experience & Skills
• 5+ years of experience managing business applications and integrations in a production environment
• Strong hands-on experience with Python, SQL, and JavaScript
• Deep understanding of enterprise system workflows - especially ERP, WMS, and e-commerce platforms
• Demonstrated ability to build automations and technical solutions to streamline operations
• Strong troubleshooting instincts and attention to detail - especially around integration failures and exception handling
• Familiarity with modern data platforms such as Snowflake, and reporting tools such as Tableau
• Ability to translate between technical complexity and business needs, and to prioritize work based on operational impact
Preferred Experience
• Experience with e-commerce tools such as Shopify or Salesforce Commerce Cloud
• Familiarity with EDI workflows and document types (e.g., 810, 852, 856)
• Previous experience supporting or working within retail, wholesale, fashion, or omni-channel businesses
• Exposure to Agile development or iterative improvement practices
Ideal Candidate Traits
• Proactive, hands-on, and solutions-oriented - doesn't wait to be told how to fix something
• Analytical thinker who thrives on solving operational problems with code
• Comfortable balancing day-to-day support with project-based development
• Enjoys creating scalable systems and processes that reduce friction for others
• Invested in the success of the business and energized by seeing the tangible results of their work
Why This Role Matters
You'll be joining a growing brand at a pivotal time, where the systems you own and the solutions you build will drive measurable improvements in speed, efficiency, and visibility across the organization. You'll have the chance to dig deep into business processes, apply your technical skills, and play a key role in enabling a more
streamlined, data-driven future for the company.
Compensation & Location
• Salary: Commensurate with experience, aligned with mid- to senior-level technical roles
• Location: On-site in Annapolis Junction, MD (within commuting range of DC/Baltimore metro)
• Schedule: Monday-Friday, 9:00 AM-5:30 PM with limited remote flexibility
• Relocation: Preference given to local candidates; relocation may be considered
for exceptional fit only