Job Title: IT Application Operations Analyst, Associate
Contract Duration: 6+ Months
Pay range: $60 - 70/hr
Location: Oakland, CA
Work Type: Hybrid, the current team is remote, but occasionally meet in OGO or San Ramon
Job Summary:
- The Career IT Application Operations Analyst conducts basic and intermediate tasks under the direction of a more senior Application Operations Analyst.
- Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks.
- Applies technical skills to resolve application and data-related problems of well-defined scope as specified by procedural guidelines or under the direction of a more senior Application Operations Analyst.
- Escalates to more experienced resources on unusual or more difficult problems.
- Fields a broader range of assignments and may be asked to develop solutions.
- Individuals may begin to be responsible for scoping work.
- Follows existing Application Development Frameworks, Coding Guidelines, and Database Standards when developing.
Job Duties:
- Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.
- Diagnoses, isolates, and corrects data and performance faults in the systems involved.
- Prepares and obtains approval of system and development documentation.
- Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.
- Analyze, evaluate, debug, and diagnose bugs, incidents, and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
- Identify and correct any discrepancies in the data collected, reported, and processed in the SmartMeter systems.
- Application Operations Analyst interacts with users, business stakeholders, and team members, typically discussing and reporting progress of requests and individual incidents.
- Executes quality control tasks as directed.
- Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.
- Provide backup support and recommendations for failed processing related to the 24-hour clock packages to be processed timely manner to ensure customer web presentation and bill printing of accurate usage file data
- Develops conversion and implementation plans.
- Assist in the definition, development, and documentation of SmartMeter systems' business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
- Proposes enhancements to procedures, processes, and tools based on experiences with current methods.
- Provide timely, professional, straightforward (non-technical) communications
- May also interact with suppliers and contractors when warranted.
Top Things:
- Large Application Operations, Linux and Oracle experience, Integration.
- A client laptop will be provided if the successful hire is within the service territory.
Required Knowledge/ Abilities: - Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups, and Oracle databases.
- Has excellent written and verbal communication skills.
- Is able to work and communicate across multiple departments.
- Has excellent analytical, problem-solving, and technical troubleshooting skills
- Is able to work independently and as part of a team.
Job Requirements:
- BA/BS in Computer Science, Business, or equivalent experience;
- 5+ years of experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support, and analysis experience.
- Experience with the design and deployment of large-scale and complex infrastructure application systems.
Note:
- Locality Preference: Preference is Bay Area, then Service Territory, and the onshore.
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company: Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity.
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