CANDIDATES MUST BE LOCAL TO THE STATE OF MICHIGAN
GENERAL SUMMARY:
In this role, you will be responsible for the administration, configuration, and maintenance of our Microsoft 365 services. You will ensure the smooth operation of Microsoft 365 user applications, including OneDrive, Outlook, SharePoint Online, Teams, and other related solutions. Your role will involve providing support to end-users, troubleshooting issues, implementing best practices, and ensuring optimal performance, security, and user satisfaction. You will play a critical role in enabling our employees to leverage the full potential of Microsoft 365 tools and services.
The Microsoft 365 Administrator is part of an IT team that is accountable for production support, including on-call duties in a 24x7 environment, as well as new projects. The ideal candidate will have supported application technology projects, supported management and users on new functionality and changes to existing applications. Under supervision of senior resources and management, you will communicate solutions, issues, and risks directly to technical management or other responsible entities. A high degree of interaction with users, technical teams, and critical stakeholders is expected. Perform configuration, change management and testing activities as required. Consults users on technology changes that will impact work processes. He or she will have coached, trained, and mentored staff in technical roles.
Principal Duties and Responsibilities:
- Provide technical support to end-users for Microsoft 365 related issues.
- Troubleshoot and resolve complex issues related to Microsoft 365 applications and services.
- Administer and manage Microsoft 365 services, including OneDrive, Outlook, SharePoint Online, Teams, Forms, Bookings, Office, and other related applications.
- Monitor system health, performance, and security, and proactively address any issues of Microsoft 365 services.
- Implement and maintain security policies and procedures for Microsoft 365.
- Create and maintain documentation for Microsoft 365 configurations and procedures.
- Collaborate with other IT team members to integrate Microsoft 365 with other systems and applications.
- Stay up to date with the latest Microsoft 365 features and updates.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's degree required. Master's degree preferred.
- Strong knowledge of Microsoft 365 services and applications required.
- 3-5 years of Microsoft 365 Administration or similar role required:
- SharePoint site-level administration required.
- Microsoft Teams administration required.
- Outlook administration required.
- OneDrive administration required.
- Experience with PowerShell scripting preferred.
- Ability to work off hours in 24x7 production support environment required.
- Experience in a Healthcare setting preferred.
- Experience with Service Now service management software preferred.
- Vendor Management experience preferred.
- Excellent problem-solving and troubleshooting skills.
- Proven ability to peer review functional and technical tasks.
- Strong communication and interpersonal skills.
- Good organizational, multi-tasking, and time-management skills.
- Ability to work independently and as part of a team.
- Work closely with multiple teams: application, network, security and infrastructure teams.
Additional Information
- Organization: Corporate Services
- Department: Ascension Collaborations Solut
- Shift: Day Job
- Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.