Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.
We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.
At Vynca, our mission is to provide comprehensive care for more quality days at home.
About the job
We are seeking a proactive and analytical IT Analyst to join our team. The ideal candidate will have a strong foundation in IT support, system administration, and problem-solving, with a focus on maintaining reliable and secure IT operations. This role involves collaborating with teams to optimize technology infrastructure and deliver exceptional end-user support.
Please note this role will require you to travel to our Aurora, CO office at least once per week. What you'll do
- Provide advanced technical support (Tier II) to resolve hardware, software, and network issues for onsite and remote users via ticketing systems.
- Manage user accounts, permissions, and group policies within directory services (e.g., Active Directory).
- Configure, deploy, and maintain corporate devices (Windows and macOS), ensuring compliance with security standards and organizational policies.
- Assist in managing network configurations, including DHCP, VPNs, and secure authentication protocols.
- Investigate, document, and resolve technical incidents, identifying root causes and implementing preventive measures.
- Partner with IT teams to enhance infrastructure, streamline processes, and address recurring technical challenges.
- Oversee inventory, deployment, and secure handling of IT equipment, including loaner devices.
- Translate technical issues into clear, actionable guidance for users of varying technical expertise.
Qualifications
- 2-5 years in IT support, system administration, or a related field.
- A Bachelors Degree in STEM or equivalent.
- Proficiency in managing directory services, network protocols (DHCP, DNS), and security practices.
- Experience deploying and troubleshooting Windows and macOS environments.
- Familiarity with enterprise device management tools (e.g., MDM solutions).
- Knowledge of ticketing systems and IT service management (ITSM) frameworks (Specifically Jira).
- Basic understanding of VPNs and secure authentication methods.
- Strong analytical and problem-solving abilities.
- Excellent communication skills, with the ability to simplify technical concepts.
- Collaborative mindset with a focus on teamwork and process improvement.
- High ethical standards for handling sensitive data and systems.
Preferred Qualifications
- Industry certifications (e.g., CompTIA, Microsoft, or Apple certifications).
- Experience with scripting, Linux environments, or creative software suites.
- Familiarity with cloud collaboration tools (e.g., Google Workspace, Microsoft 365).
Compensation and benefits
- Salary Range: Starting at $70,000 annually, based on factors such as experience, skills, location, company needs, and market demands.
- Benefits: We believe great humans deserve great benefits. At Vynca, you'll enjoy medical, dental, and vision insurance, income protection, PTO, company holidays, a 401k plan, and access to various wellness benefits.
Additional information
- The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
- Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
- Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
- Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
- Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
- Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.