IT Analyst III Authentication Services Support

IT Analyst III Enterprise Operations Center (EOC) Support Who is Epsilon: Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers. Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S. Why work for Epsilon: In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements. Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution. Where you'll work: You will be working onsite in North Kansas City, MO. An average day: As the IT Analyst III Authentication Service Support you will provide direct support for the Infrastructure & Operations (I&O) Authentication Services branch, responsible for administering and monitoring on-premises and Azure cloud authentication systems, ensuring secure and seamless access to mission-critical resources. In this role you will manage and optimize IT environments spanning servers, storage, networks, and cloud systems. You will focus on identity and access management by overseeing Active Directory, domain trusts, and smart card authentication. As well as, monitor performance, preparing systems for production, and collaborating with teams to ensure secure, reliable operations. In this position you will: Analyze, test, and manage server systems in Windows and/or Linux environments Conduct performance tuning, patch management, and capacity planning to ensure service reliability and efficiency Maintain detailed system documentation, change records, and architecture diagrams Administer enterprise storage systems, ensuring data reliability, backup integrity, and scalability Conduct system validation and support pre-production readiness activities Configure and maintain network hardware (routers, switches, wireless components), ensuring secure and resilient connectivity Work closely with cross-functional teams to troubleshoot complex network issues and resolve outages Provide daily support and administration for cloud-based systems (e.g., Azure), including provisioning, access control, and issue resolution Assist with cloud environment performance monitoring and support cloud-to-on-prem integrations Administer Active Directory, manage domain trusts, and support smart card authentication Maintain and troubleshoot identity and access control services across the enterprise Use enterprise tools such as SolarWinds, Splunk, and ServiceNow to proactively monitor infrastructure and respond to alerts Analyze system performance metrics to identify and mitigate potential risks Provide operational support for databases, websites, and web applications Ensure optimal performance and availability in coordination with development and DBA teams Plan and execute user support initiatives, resolve escalated technical issues, and create/update standard operating procedures Facilitate working sessions and technical meetings to align on response efforts and share knowledge Apply IT security best practices, including patching, vulnerability assessments, and incident handling Maintain compliance with internal and external security standards Participate in continuous improvement initiatives, recommending new tools and practices for integration into operations Stay current with emerging technologies relevant to infrastructure management Basic Qualifications: As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions. Bachelor's degree in information systems, business systems, management information systems, IT management, and/or other IT degree (engineering, math, and science related degrees are acceptable) OR a High School Diploma or equivalent plus four additional years of relevant experience Eight (8) years of demonstrated experience supporting enterprise-level IT services, with increasing responsibility across infrastructure domains Microsoft Certified Solutions Associate (MCSA) or equivalent certification preferred Hands-on expertise with server system analysis, design/testing, and administration (Windows and/or Linux environments) Proven skills in network engineering and administration, including routers, switches, and wireless network components Experience with cloud engineering, design/testing, and administration on platforms such as Azure or equivalent cloud providers Familiarity with authentication services and technologies such as Active Directory, domain trusts, and smart card authentication Proficiency with common enterprise monitoring and ticketing tools (e.g., SolarWinds, Splunk, ServiceNow) Practical knowledge of database management and basic web application support processes Solid understanding of security best practices, including patch management, vulnerability assessments, and incident response Strong communication and collaboration abilities to coordinate effectively with cross-functional teams and stakeholders Other Requirements: Will be subject to a Federal Background Investigation and must be able to obtain a Public Trust Physical Demands and Working Conditions: Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions: Prolonged periods of computer desk work. Dexterity of hands and fingers to operate a computer keyboard and other computer components. Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings. The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending. Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers. Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments. Maintain a professional emotional response when working with others. Connect directly with your dedicated recruiter on Epsilon's careers page. Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets. Please click here to review your rights under EEO policy. If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone or by email .