The ideal candidate will bring a blend of technical knowledge and analytical capabilities, with 5+ years of experience in IT infrastructure, business systems analysis, or network management. This individual will act as the primary internal liaison for all IT service matters-overseeing escalations, coordinating with technology partners, and ensuring system reliability, compliance, and performance.
Key Responsibilities:
Business Systems Analysis & Application Oversight
- Design, implement, and maintain relational and NoSQL databases (MySQL, PostgreSQL, SQL Server, MongoDB).
- Manage user access control, backups, disaster recovery, and database performance.
- Collaborate with development teams to troubleshoot application issues and optimize performance.
- Analyze business processes and recommend systems improvements.
IT Coordination & Infrastructure Oversight
- Serve as the internal point of contact for all IT-related activities.
- Coordinate escalations, projects, and system monitoring with a managed service providers.
- Ensure service providers meet SLAs and provide timely support.
- Support on-site networking infrastructure (LAN/WAN, firewalls, routers, VPNs).
- Assist with server infrastructure (Windows/Linux) and cloud-based solutions (AWS, Azure, Google Cloud).
- Monitor and support cybersecurity tools (firewalls, IDS/IPS, encryption).
Required Qualifications
- 5+ years of experience in IT coordination, business analysis, or infrastructure support.
- Strong proficiency in SQL and database management.
- Understanding of networking protocols: TCP/IP, DNS, DHCP, VPN, VLANs.
- Experience with system security, access controls, and disaster recovery.
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Experience working with managed service providers (MSPs) is highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or related field-or equivalent experience.
- Excellent organizational and time-management skills.
- Strong communication and problem-solving abilities.
Work Schedule & Travel Expectations
- Monday-Friday, standard business hours.
- Primary support location is Avilla, IN.
- Occasional travel to Champaign, IL and Waupaca, WI, including overnight stays.
- Support for remote employees and after-hours maintenance may be required as needed.
Benefits
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) plan with company match
- Flexible work environment
- Professional development and certification reimbursement
If you're an organized, detail-driven IT professional who excels at bridging business needs with technology, we'd love to hear from you. Apply now and be part of a forward-thinking team that values both innovation and stability.
Click here to apply online