IS Technical Support Specialist IV

Posting Details

Posting Details

Job Title
IS Technical Support Specialist IV

Requisition Number
RE50195

Working Title
Process & Technology Coordinator

Department Name
8Z320:Education Abroad

Work Location
Lexington, KY

Grade Level
45

Salary Range
$47,278-78,000/year

Type of Position
Staff

Position Time Status
Full-Time

Required Education

BS

Click here for more information about equivalencies:

Required Related Experience

3 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting for long periods of time, looking at a computer screen for extended periods of time

Shift

Days (Typically Monday-Friday, 8:00am-5:00pm) with some evening or weekend work possible.

Job Summary

UK Education Abroad & Exchanges (UK EA) is a unit of the International Center that facilitates for-credit global learning programs. The Process & Technology Coordinator serves as the system administrator (primary "Super User") of the third-party education abroad application management system (Terra Dotta Software (TDS , including managing the system functions, training users, and troubleshooting issues. This position will also ensure UK EA software, databases, and online presence align with national best practices, while identifying and implementing technological and process improvements based on evolving trends. Strong expertise in the Microsoft ecosystem is required, including extensive experience with Microsoft Power Automate to design, streamline, and optimize workflows and data integration across platforms.

Additionally, the Process & Technology Coordinator will oversee the UK EA website to ensure brand standards are met and will utilize analytics tools to measure, report on, and continuously improve the unit's web presence and performance.

Skills / Knowledge / Abilities

Successful candidates should have experience and/or working knowledge of enterprise-level applications and tools (i.e. SAP, Tableau, etc.) to assess data, alert supervisors to changes in trends and manage system enhancements. Candidates should have experience with website design and be able to develop new features as needed. Candidates should also have experience with online content management systems (i.e. Terra Dotta Software). Candidates must also demonstrate excellent communication skills, attention to detail, process management, time management and a high degree of professionalism. Candidate must be proficient with web content management and have promotion and outreach experience, as it relates to maintaining UK Education Abroad's online presence. Desirable qualities include international education experience, skills in outcomes assessment, experience working with responsive design and knowledge of online application database software.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Five years of experience highly preferred

Deadline to Apply
06/08/2025

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.