The Manager of IS Applications & Informatics contributes, influences, and drives the organizational vision
through the strategic enterprise full life cycle management of all revenue cycle, ERP, and customer-facing
applications. Evaluates the business needs and associated internal and external customer requirements,
develops, and implements technical solutions accordingly to enable the business and strategic growth
trajectory. Directs and designs the use and usability of systems to collect, aggregate, and report data to
achieve regulatory requirements and efficiency. Responsible for end-user education, adoption, optimization,
and training of applications.
KEY RESPONSIBILITIES AND DUTIES
• Application Software Architecture and Development
o Design and develop business intelligence and reporting solutions using SQL, T-SQL, SSRS, and
Power BI technologies based on business requirements
o Design and develop artificial intelligence (AI) solutions
o Reviews business context for solutions to company challenges as well as defining the vision
and requirements for the solution, recommending potential options, (which may include
RFIs, RFPs or prototype development), selecting the most optimal option, and the
development of a roadmap for the selected solution
o Manages activities that take place during solution ideation, solution design, and solution
implementation including overall responsibility for the design, development, and success of
the software solution implementation and rollout
o Provides leadership and expertise in streamlining the technology stack, including application
vetting process and rationalization - fostering standardization and utilization whenever
possible
o Responsible for leading financial management activities including solution management
modeling, budgeting, and spend against created capital and operational budgets for all
applications and informatics initiatives including contract negotiations and management
o Provides software development and QA support for solution implementation by directly
coding, developing, and testing solutions. Includes implementing tests, identifying bugs, and
correcting lines of code to ensure the software program works correctly, tracking major
changes and patches
o Tracks and owns each aspect of an application to make sure that correct activities and
output is produced along with the appropriate infrastructure needed to support the
software solution
o Directs the identification and recommendation of appropriate solutions, upgrades,
replacements, or decommissioning options incorporating business and technology
productivity, usability, and total cost of ownership
o Identifies emerging technologies and trends in the network / telecom and electronics
industry, assesses their potential impact on IT applications and information
reporting needs
o Investigates and implements new solutions supporting the use of artificial intelligence,
machine learning, and robotic process automation
o Oversight of end-user training, adoption, and optimization of all applications systems
o Management of application team resources, including both in-house and
third-party resources
o Develops, enhances, and maintains partnership with key internal and external stakeholders
thought the system, including vendor management
o Drive real impact with Data and AI across the company
• Information Reporting and Analysis
o Building datasets, reporting infrastructure, and BI dashboards to support business and
customer reporting requirements
o Optimize and automate reporting solutions to streamline decisions and actions from the
business
o Research tools, solutions, and ideas for future reporting and data management needs
o Creation of Business Intelligence (BI) reports for customers - both internal and external,
managing the team that supports
o Tool ideation and development for predictive forecasting and financial modeling
o Performs personnel administrative functions and establishes and refines goals, performance,
and accountability measures to ensure staff are meeting timelines, working efficiently, and
providing high levels of service delivery
ADDITIONAL RESPONSIBILITIES:
• Other duties as assigned, including but not limited to support activities spanning multiple business
units: equipment sales, repair sales, field services, and Asset Lifecycle Management programs
• Extensive knowledge of the software development process and corresponding technologies
KEY COMPETENCIES: Knowledge, Proficiency of Acquired Skills, Aptitude, Capability
• Ability to gain shared vision to mobilize, influence, and build accountability across multiple
stakeholders
• Excellent oral and written communication
• Analytical and excellent problem-solving skills with proven ability to identify, research, analyze issues
to offer practical solutions
• Broad understanding of information technology topics
• Effective interpersonal skills and collaborative management style to include teamwork and team
building ability
• Comfortable with ambiguity and time spent outside of the comfort zone acquiring new skills
• Flexible in a fast-paced dynamic environment with shifting roles and responsibilities
• Broad understanding of coding and programming languages
• Familiarity with C , ASP.Net, HTML/CSS, JavaScript and IIS is plus
• Knowledge of Visual Studio development environment is plus
• Knowledge of AI/ML frameworks and tools (e.g., Azure ML, Python, R, OpenAI APIs) is a plus
• Excellent understanding of design patterns and architectural styles
• Proficient knowledge of the operation and development designs of agile software
• Expertise with content management systems such as SharePoint
• Strong soft skills, including attention to detail, problem-solving and communication skills
• Energetic, self-motivated interpersonal skills and communication skills with the ability to interact
with various management levels
REQUIRED QUALIFICATIONS: Experience, Education, Certifications, Skills
• Bachelor's or master's degree in computer science, Computer Engineering, Management
Information Systems, or other related fields
• Previous Agile/Scrum experience or certifications is a plus (CSM, DASSM, PMI-ACP)
• Minimum of 5 years of experience in managing enterprise applications, data reporting systems, or
business intelligence platforms such as Dynamics AX, SAP S/4, NetSuite, IFS, JD
• Minimum of 3 years of previous experience related to IT Management or technology solutions
architecture
• Minimum of 3 years of object-oriented programming development experience
• Front end and backend experience, including UI, database design, data warehousing, and modeling
• Experience in multiple data integration techniques (JSON, EDI, AS2, XML, API, SFTP)
• Previous experience of Microsoft SQL Server 2016+ tools (SSIS, SSRS, SSAS, Job Agent, Profiler,
Activity Monitor)
• Previous experience with Microsoft Dynamix AX 2012 R2/R3 or Dynamics 2009 is a plus
• Experience with CRM applications is a plus (Dynamics CRM, Shopify, Salesforce)
• Microsoft application suite (Power Apps, Power BI, Outlook, Word, Excel, Access, PowerPoint,
SharePoint) or similar software
• Development experience with X , C , .NET, SQL queries and SQL Server Reporting Services (SSRS) is
a plus
• Financial and contract management experience
• Experience with database design and data modeling
FOR MANAGERS AND ABOVE:
Management shall demonstrate leadership and commitment with respect to the Occupational Health & Safety
management system by:
1. Taking overall responsibility and accountability for the prevention of work-related injury and ill health,
as well as the provision of safe and healthy workplaces and activities.
2. Communicating the importance of effective OH&S management and of conforming to the OH&S
management system requirements.
3. Directing and supporting people to contribute to the effectiveness of the OH&S management system.
4. Ensuring and promoting continual improvement.
5. Supporting other relevant management roles to demonstrate their leadership as it applies to their
areas of responsibility.
PHYSICAL DEMANDS - WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met
by a team member to successfully perform the essential functions of this position. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions of the
job, absent undue hardship.
• Prolonged periods sitting at a desk and working on a computer in an office setting
• Prolonged periods ofstanding
• Occasionally it may be required to lift (up to) 25 pounds and/or a negligible amount of force
frequently or constantly to lift, carry, push, pull, or otherwise move objects