IS Application Security & Technology Support Analyst II

Salary : $10,276.93 - $12,845.73 Monthly
Location : County of San Mateo, CA
Job Type: Limited Term
Job Number: POSTING ONLY (V261)
Department: Health IT
Division: Health IT
Opening Date: 04/17/2025
Bargaining Unit: 35

Description

The Health IT Division of San Mateo County Health is seeking an experienced individual for the position of IS Application Security & Technology Support Analyst II . IS Application Support Analysts perform applications system support, maintenance, and modification of departmental and county enterprise-wide software application(s); identify end user system requirements and evaluate software packages; code, test, and document software applications; train and assist end users in implementing new applications; and perform related work as required.

The current vacancy is in the Health IT Division located in San Mateo, CA, but may occasionally travel/drive throughout the County to perform duties of the position.

Primary responsibilities will include:
This position's primary focus will be maintaining the Health Division's Epic security and content management applications, implementing changes to those applications, implementing configuration changes requested by the department and/or those mandated by state or other regulatory agencies. This position functions as the liaison between the Health IT staff and other IT organizations and vendors.
The ideal candidate will possess:
•  Knowledge of Epic security, user provisioning, SER maintenance.
•  Epic certification in Security. The ideal candidate will also have the ability to:
•  Create/maintain EMP and SER records in Epic.
•  Build, configure, manage, and maintain Epic security and integrate to meet operational needs. This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Examples Of Duties

Duties may include, but are not limited to, the following:
•  Individually or as a team member, works on and is responsible for Epic Security applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.
•  Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
•  Prepares feasibility studies, cost and benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation.
•  Designs business processes and workflow strategies for the management, access, and retrieval of data, defines data rules and relationships, and develops methods for quality control of databases.
•  Reviews, analyzes, streamlines, and documents security and business processes and relates them to application software; prepares recommendations for procedural and operational modifications to optimize internal and customer workflows.
•  Prepares project proposals, reviews and meets with prospective vendors, and assists in product selection; monitors vendor invoices and verifies purchase orders for payment.
•  Develops and implements automated processes, scripts, triggers, specialized views, and reports in response to user needs.
•  Designs methods to import/export data for analysis and performs comparative analysis of data from dissimilar applications.
•  Utilizes existing systems and programs to design and code new and modified programs for data processing.
•  Resolves and/or troubleshoots security application-related issues over the phone or remotely.
•  Develops and executes system test plans for user acceptance, stress, unit, and system testing to ensure application performance conforms to specifications; modifies programs to correct errors and optimize system performance and cost-effectiveness.
•  Participates in designing and implementing application enhancements while ensuring adherence to standards and procedures for client/server system development, database access, web-based development, change control, and reporting.
•  Assists in developing software and systems to optimize performance of relational database systems, client/server application access, and enhance and support of web applications accessing relational databases.
•  Responds to and resolves access and security inquiries and complaints and escalates problems or issues to vendor representatives as needed.
•  Prepares training materials and conducts formal and informal training programs on the use and operation of the application system software.
•  Develops and recommends comprehensive standards, policies, procedures, and technical documentation.
•  Consults with supervisors regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
•  Stays abreast of new security trends and innovations in technology related to County operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.
•  Writes and maintains user, security, and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
•  Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
•  Performs other duties as assigned. Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to graduation from an accredited four-year college or university with major coursework in information systems, computer science, or related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years; and two years of progressively responsible experience in applications analysis, design, and development.

Knowledge of:
•  Various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
•  Data processing management and general administration practices and techniques.
•  Operating characteristics, capabilities, capacities, and limitations of computer related peripheral equipment.
•  Data management theory, principles, and practices and their application to a wide variety of services and programs.
•  Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.
•  Principles and procedures of record keeping.
•  Customer service and telephone techniques.
•  Modern office practices, methods, and computer equipment and applications related to the work.
•  English usage, spelling, vocabulary, grammar, and punctuation.
•  Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.
•  Principles and practices of project management.
•  Modern and complex principles and practices of computer systems management, analysis, design, and maintenance.
•  Techniques and methods of system evaluation, implementation, and documentation.
•  The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
•  Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Skill/Ability to:
•  Research and develop cost-effective technical system improvements.
•  Analyze and troubleshoot any software issues and use logic to solve the problem.
•  Establish and maintain a software system update and maintenance schedule.
•  Write system procedures.
•  Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
•  Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
•  Organize own work, set priorities, and meet critical time deadlines.
•  Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:
•   Cover letter with responses to Supplemental Questions (maximum of 2 pages)
•   Resume
Supplemental Questions:

•  Describe your experience providing IT application support . click apply for full job details