Looking for IS and Automation Engineer
What you will be doing as IS and Automation Engineer - Develop and maintain automations within our ServiceNow platform using a combination of PowerShell scripts and API calls.
- Troubleshoot and resolve issues with end user hardware, such as laptops and printers, and conference room technology, liaising with third party support vendors when necessary.
- Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages, primarily PowerShell.
- Assist lower tier support teams by providing expertise, training, and documentation. Assist higher tier support teams with hands-on assistance, such as racking and testing, of infrastructure equipment.
- Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.
- Be the final point of escalation for client-side technical issues globally.
- Other duties as assigned.
What you will bring to the table as IS and Automation Engineer - Bachelor degree or equivalent experience required
- A minimum of 3 years in a customer facing IT support role is required.
- A minimum of 3 years supporting Microsoft end user technologies, including Windows, Office applications etc. is required.
- Advanced level PowerShell experience is required.
- Experience with infrastructure technology (servers, networking equipment) is preferred.
- Experience with an ITSM platform (specifically ServiceNow) is preferred.
- ITIL certification is preferred.
- While performing the role you will need to lift up to 50lbs
- Approximately 5% travel may be required in support of the positions responsibilities.