Irvine Store Customer Service Department Lead/Assistant Department Lead - Fulltime

Description

Tokyo Central is excited to announce the opening of our new Irvine location in mid-2025, and we are now hiring a Full-Time Customer Service Department Lead to join our team. This position requires in-store work for a minimum of 8 hours per day. Training will begin immediately at one of our existing Southern California locations until the new Irvine store is ready for operation. The ideal candidate will have supervisory experience in a retail environment, along with hands-on experience in cashiering and front-end operations. We're looking for someone who leads by example, brings a positive and customer-focused attitude, and thrives in a fast-paced team setting. If you're enthusiastic about delivering excellent service and creating a welcoming shopping experience, we invite you to grow with us as we expand our presence in the community.

Essential Duties and Responsibilities (Other duties may be assigned):

• Managing a team of employees

• Plan, communicate, and monitor employee work schedules, and ensure team members work efficiency and taking rests properly.

• Placing customer service department's daily/weekly orders under the store manager's direction.

• Opens/closes and conduct assigned cash registers, including cash management.

• Be the role model of how to provide high quality customer service, starting from greeting them and responding to questions/complaints to all customers and employees, to gathering customer needs partner and develop a better customer services practices.

• Manage customer orders, returns, and promotion discount purchases if apply.

• Organizes and stocks Customer Service display areas per store's layouts, planograms and standards

• Provides customer service support to Store Manager and Assistant Manager, including proactively provide suggestions for store sale strategy improvement. , take imitative to promote store promotions or events .

• Follow the employee handbook at all times, especially on service standards and appearance.

• At all times, meets and exceeds Tokyo Central store standards in service, quality, and cleanliness.

Requirements

Basic Requirements

• High School Diploma or GED equivalent preferred.

• Minimum of 2 years' experience as a hands-on in-store customer service supervisor in a middle to large scale high-end market. Current Tokyo Central Customer Service department leader/assistant department lead are welcome to apply.

• Must be punctual and reliable.

• Strong knowledge of retail store customer service practices and industry standards.

• Must be able to responds quickly and in a friendly manner to customer inquiries and complaints

• Outstandingly good interpersonal skills and communication skills.

• Comfortable to use Microsoft tools including excel, outlook, word, and others to completed the reports or other signed tasks.