HCL Tech - International Voice process - Fresher 2024 Arts graduates - 7th Apr 24
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer Support
Experience: Fresher
Shift: US Shifts
Mode of interview: Walkin
Date: 7th Apr 25.
Timing: 11:AM to 2:30 PM
HR Pradeep
Work Location: Chennai-Sholinganallur
Interview Location: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.
Responsibilities:
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Graduation from Arts background is must.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working
US shifts