Internal Service Advisor

Join our respected, locally owned Chevrolet dealership in the DMV, proudly serving the community for over 68 years. The Internal Service Advisor will work within our service department to ensure seamless internal operations between the service team, parts department, and management. This position primarily focuses on facilitating service workflows, managing repair orders, and ensuring the timely delivery of vehicle repairs and maintenance services. The Internal Service Advisor is essential for optimizing technician schedules, ensuring parts availability, and maintaining the highest service quality standards. If you are detail-oriented and passionate about customer service, we want to hear from you.

1. Service Coordination:

• Act as the primary point of contact between the service department, parts department, and management team.
• Ensure service orders and repair requests are accurately communicated to the appropriate technicians.
• Prioritize and assign service jobs based on technician skill sets, workloads, and service urgency.

Repair Order Management:

• Open, manage, and close repair orders for all vehicles in the service department.
• Ensure all service orders are fully documented, including customer information, repair details, and parts used.
• Review and verify job cards for accuracy before passing them on to technicians.

Scheduling & Workflow Management:

• Assist in scheduling service appointments and technician shifts to optimize efficiency.
• Work closely with service managers to ensure technician availability aligns with incoming repair jobs.
• Monitor job progress and adjust schedules to minimize downtime and maximize productivity.

Parts Management:

• Ensure parts are ordered and available for service jobs promptly, coordinating with the parts department.
• Track parts usage and ensure all required components are accounted for before service begins.
• Maintain inventory levels and report shortages or issues with parts availability.

Internal Communication:

• Communicate regularly with service technicians to provide updates on job status and any changes to repair orders.
• Collaborate with the service manager to resolve issues or delays affecting service delivery.
• Keep the rest of the dealership (sales, finance, etc.) informed about service timelines that could impact vehicle delivery.

Quality Control:

• Monitor the quality of repairs and service work completed by technicians, ensuring that they meet customer expectations and manufacturer standards.
• Conduct post-service checks to ensure all work is completed to specification before final sign-off.

Customer Satisfaction (Indirect):

• Ensure the smooth internal flow of service jobs, which leads to timely repairs and, in turn, positively impacts customer satisfaction.
• Support the service manager in addressing customer-related concerns or escalations related to service delays or issues.

Reporting & Documentation:

• Maintain accurate records of service orders, job completions, and technician performance.
• Provide regular updates to service management regarding service department performance, technician workloads, and inventory status.

Continuous Improvement:

• Identify opportunities for process improvements to increase efficiency in service delivery.
• Assist in developing and implementing best practices for repair order management, scheduling, and technician workflows.

Qualifications:

• Experience:
• Minimum of 2 years in a similar role within the automotive service industry.
• Experience working with automotive service management software (e.g., Dealertrack, Reynolds & Reynolds, or similar).
• Understanding of basic automotive repair processes and terminology.
• Skills:
• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, especially in a team environment.
• Ability to work under pressure and maintain accuracy in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and dealership management systems.
• Personal Attributes:
• Detail-oriented with strong problem-solving abilities.
• Strong customer-service orientation, even though the position is internally focused.
• Ability to adapt to changing circumstances and evolving workflows.
• Education:
• High School Diploma or equivalent (Required).
• Automotive service or technical certification is a plus.

Physical Requirements:

• Ability to work in a dealership/service center environment.
• Occasional lifting of up to 25 lbs.
• Ability to sit or stand for extended periods.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO).
• Employee discounts on parts and services.
• Career growth and development opportunities within the dealership group.

Requirements:

• A high school diploma or equivalent (associate's or bachelor's degree preferred) is required.
• Previous experience as a Service Advisor in a customer service role (automotive industry preferred).
• Must be 18 or older and authorized to work in the United States.
• Valid Driver's license and clean driving record.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with computer systems and service management software.
• Strong problem-solving skills and attention to detail.
• Being bilingual is a plus.

Benefits:

• Competitive salary + commission.
• Sundays off.
• Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance.
• 401(K) with company match.
• Paid time off.
• Employee appreciation events and year-end incentives for all employees.
• Weekly sponsored lunches.
• Employee discount.
• Ongoing training and career development opportunities.

Ability to Commute:

• Fairfax, VA 22030 (Required)

Schedule: 5-day work week, Monday through Friday

Work Location: In person

Our family-owned and operated dealership treats our team members like family. As a growing dealership, we believe in growth opportunities and seek talented individuals to join our team. We pride ourselves on creating a positive and supportive work environment where everyone feels welcomed, valued, and respected. If you're looking for a place to make a difference, our dealership is the place for you, and we look forward to welcoming you to the family.

EEOC statement:

Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.