OverviewSynoptek We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
Systems Administrator, Intern (6-8 month internship) This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
The Systems Administrator, Intern, is responsible for all aspects related to the completion of tickets, resolution met CSAT (customer satisfaction), and ticket utilization pertaining to the maintenance of Systems, Storage, Identity Management, Office 365 Applications, and Security
Duties and Responsibilities - Work with Systems Engineers to resolve tickets relating to Systems, Storage, Identity Management, Office 365 Applications, and Security
- Triage, assign, and work tickets to support the client.
- Update existing Documentation relating to Systems, Storage, Identity Management, Office 365 Applications, and Security
- Develop new documentation for new application rollout and implementation
- Conduct application testing as required
- Troubleshoot and manage tier 1 and 2 client incidents/requests in a service desk environment
- Respond to Security Alerts from Security vendors and Microsoft
- Generate project status reports
- Perform light project management duties
- This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice
Education - College courses in Computer Science or related field from an accredited college or university, preferred
- In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
- Microsoft role-based certification, A+, Security+, Network+ courses, or related classes
Experience - Customarily has exposure to business processes and experience in mapping these processes using Microsoft Visio or equivalent
- Customarily has at least two years of customer-facing project management and/or client engagement experience
- Customarily has at least one year of technical experience
- Customarily has 1-2 years of SQL experience
- Microsoft SQL experience is preferred
- Experience troubleshooting issues with Windows & Mac Operating Systems, Microsoft Office Suite, Remote access, Terminal services, Server, Cloud platforms, and/or Network experience preferred
Skills/Attributes - Synoptek core DNA behaviors:
- Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
- OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
- Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
- Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
- Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
- Operate with integrity, follow through on commitments, maintain a can-do attitude and
- Demonstrate courage under pressure
- Comply with HR policies and meet general employment expectations
Working Conditions We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.
EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.