- Bridgewater, NJ About iconectiv Your business and your customers need to confidently access and exchange information simply, seamlessly and securely. iconectiv's extensive experience in information services, digital identity and numbering intelligence helps you do just that. In fact, more than 5K customers rely on our data exchange platforms each day to keep their networks, devices and applications connected and 2B consumers and businesses protected. Our cloud-based information as a service network and operations management and numbering solutions span trusted communications, digital identity management and fraud prevention. For more information, visit . Follow us on X and Linkedln.
Responsibilities: Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk - Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. Job responsibilities include, but are not limited to the following:
- Monitor and take appropriate action, per documented instruction, on Network, Server, and Application alerts.
- Manage, by creating tickets and executing email/verbal communications, external customer requests.
- Troubleshoot and resolve internal end-user laptop, application, and communications problems.
- Assist the ServiceNow Application Administration team on various tasks, including potentially using JavaScript.
Requirements: - Have an attention to detail and a passion for accuracy and preciseness.
- Seeking someone who has a nighttime class schedule or a lightly loaded daytime schedule.
- The ability to operate and be successful both on individual tasks and team tasks.
- Excellent written and verbal communication skills.
- US Citizenship Required
- To be eligible for an intern role, the candidate must be enrolled in a university as an undergraduate or graduate student
Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person Additional Skills: - Experience with troubleshooting laptop/PCs a plus.
- Customer service experience desirable.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.
We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.