- Bridgewater, NJ About iconectiv Your business and your customers need to confidently access and exchange information simply, seamlessly and securely. iconectiv's extensive experience in information services, digital identity and numbering intelligence helps you do just that. In fact, more than 5K customers rely on our data exchange platforms each day to keep their networks, devices and applications connected and 2B consumers and businesses protected. Our cloud-based information as a service network and operations management and numbering solutions span trusted communications, digital identity management and fraud prevention. For more information, visit . Follow us on X and Linkedln.
Responsibilities: - Develop proficient knowledge of Telecom Numbering and Routing
- Work closely with the TRA Product Management and Engineering teams to align customer feedback with product functionality
- Develop user-friendly job aids, step-by-step guides, and FAQs based on system requirements and existing user documentation to serve as online help content for a key telecommunications database with nearly 400 active users.
- Support a potential AI enhancement to bolster online help processes by participating in discussions to determine, design and implement new online help functionality
- Validate documentation created with a sub-set of customers, refining content based on feedback.
Requirements: - Rising Junior or Senior student in Computer Science or Business
- Strong written and oral communication skills
- Proficient in MS Word
- US Citizenship required
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.
We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.