Job Description
The Integration Supervisor is an integral member of the team who will play a role in leading and partnering with our internal and external customers and vendors. This includes maintaining ongoing integration operations to ensure high levels of performance and customer satisfaction and that integrations are working efficiently.
Core Job Duties
- Oversee day-to-day integration operations by monitoring project and case volume and assignments. Provide updates on key initiatives to the Integration Manager.
- Enforce department and company guidelines and goals
- Provide support and training to Integration Analysts to encourage the growth and
- success of each team member
- Implement integrations for new client requests by completing required configurations within isolved, while maintaining communications with 3rd party vendors and clients.
- Communicate with customers and third-party vendors to clarify data format requirements and validate data transmitted via SFTP or API during testing periods of
- implementation.
- Manage a high volume of projects and support cases to ensure client needs are fulfilled in a timely, efficient manner.
- Assist in creating complex Report Writer reports for our customers.
- Handle customer phone and email support through NetSuite.
- Troubleshoot complex technical data communications and transformation issues
- Manage escalated issues and provide resolution
- Maintain a working knowledge of all isolved modules and functionality.
- Work toward continuous quality improvement by reviewing instruction and specification documents. Update documents for improved clarity and when changes occur with functionality.
About isolved
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes - HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 7 million employees and 177,000 employers across all 50 states - who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud , our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.