Intake Specialist

Intake Specialist (Administrator III) - DORA: Division of Civil Rights Hybrid

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Intake Specialist (Administrator III) - DORA: Division of Civil Rights Hybrid

Salary

$4,809.00 - $5,529.00 Monthly

Location

Denver, CO

Job Type

Full Time

Job Number

SDA-3201-3/2025

Department

Department of Regulatory Agencies

Division

Division of Civil Rights

Opening Date

03/24/2025

Closing Date

4/7/:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1560 Broadway, Denver, CO 80202

Department Contact Information

Thanh Pham:

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

How To Apply

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
•   Description
•   Benefits
•   Questions Department Information

Hybrid Workplace Arrangement:

Although this position will be designated under the department's hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business needs.

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.
•   Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
•   Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more.
•   Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
•   Bike-to-work programs, including access to storage lockers and bike racks.
•   Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
•   Medical and Dental Health Insurance for employees and optional coverage for their dependents.
•   Life Insurance for employees, and optional coverage for their dependents.
•   Paid Time Off, including 11 paid holidays.
•   Short- and long-term disability coverage.
•   Tuition assistance program. Check out our excellent benefits package.

Description of Job

The Colorado Civil Rights Division (CCRD) is charged with enforcing Colorado's anti-discrimination laws in the areas of employment, housing, and public accommodations. The Division promotes the awareness of civil rights laws through training, education, and outreach efforts to groups and individuals across the state. The Division works in cooperation with federal and local agencies, such as the U.S. Equal Employment Opportunity Commission (EEOC) and the U.S. Department of Housing and Urban Development/Office of Fair Housing and Equal Opportunity (HUD/FHEO), as well as community- based organizations that promote and protect civil rights. Additionally, the CCRD is charged with investigating claims of illegal discrimination. The intake work unit exists to assist potential parties with completing the Division's intake process as related to filing of formal complaints of discrimination in accordance with all relevant laws and internal processes and procedures.

Position: SDA 3201

The position performs interviews of potential complainants and is responsible for the drafting of formal complaints of discrimination when appropriate and keeps all legal requirements. The responsibilities of an intake specialist position is to complete intake assignments as needed, including: explaining the administrative process directly to potential parties; reviewing intake submissions, conducting intake interviews and drafting records; making jurisdictional assessments regarding the ability for the Division to lawfully investigate the claims asserted; preparing draft complaints; and issuing letters detailing any lack of jurisdiction and inability to proceed with a formal complaint

Duties include, but are not limited to:
•   Reviewing submitted intake inquiries from potential complaining parties ("PCPs") to determine if the Division can investigate the allegations within its jurisdiction under the general categories of employment, housing, and/or public accommodations;
•   Collecting information and evidence in numerous ways, including document review, internet searches, checking business registrations within the State of Colorado, reviewing the Division's own case management systems for prior complaints against the same or similar entities, and reviewing relevant laws or rules regarding the naming of parties within the formal complaint;
•   Creating an intake inquiry in CaseConnect on behalf of a potential complainant and/or process a formal complaint of discrimination drafted by a third-party, such as a private attorney; utilizing CaseConnect in processing of the intake inquiry or Attorney-Drafted Complaint (ADC);
•   Providing information to the public via telephone, mail, e-mail, fax, and walk-ins regarding the process for filing a complaint of discrimination by relying on applicable laws, rules, and regulations. Drafts correspondence to inquiries as needed;
•   Providing back-up assistance to the DORA Welcome Center/front desk customer service representative as necessary by responding and answering public inquiries via telephone, mail, facsimile, e-mail, and walk-ins regarding the filing of any intake inquiry or formal complaint of discrimination, as well as general Division policies and rules and timely referring such inquiries to appropriate staff;
•   Maintaining accurate records of intake statistics, including the number of inquiries assigned, complaints drafted, withdrawal requests received, hold/no jurisdiction letters drafted, and total signed complaints received and processed;
•   Submitting weekly reports regarding all required Intake statistics to the unit supervisor on at least a monthly basis; AND
•   Utilizing the Division's CaseConnect system, as well as HUD Enforcement Management System (HEMS) system for all dual-filed Housing matters, in memorializing all activity in their assignments, including notable communications with parties, updates about status, or uploading of relevant documentation. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS (MQs):

There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience

Option 1: Experience
•   Six (6) years of full-time professional work experience in all of the following areas:
•   Preparing drafts of legal documents;
•   Gathering, interpreting, and/or analyzing evidence, data, and relevant facts in complex cases, and applying applicable laws;
•   Conducting research on relevant legal issues;
•   Preparing relevant, complete, and accurate reports that reflect pertinent facts in a clear, concise, unbiased and objective manner. Option 2: A Combination of Education AND Experience
•   Associate's Degree and Experience: Graduation from an accredited college or university with an associate's degree in business management/administration, law, criminal justice, legal studies, political science, public administration, public policy, or a field of study related to the work assignment; AND
•   Four (4) years of full-time professional work experience in all of the following areas:
•   Preparing drafts of legal documents;
•   Gathering, interpreting and/or analyzing evidence, data, and relevant facts in complex cases, and applying applicable laws;
•   Conducting research on relevant legal issues;
•   Preparing relevant, complete and accurate reports that reflect pertinent facts in a clear, concise, unbiased and objective manner. OR
•   Bachelor's Degree and Experience: Graduation from an accredited college or university with a bachelor's degree in business management/administration, law, criminal justice, legal studies, political science, public administration, public policy, or a field of study related to the work assignment; AND
•   Two (2) years of full-time professional work experience in all of the following areas:
•   Preparing drafts of legal documents; . click apply for full job details