POSITION SUMMARY
- Receives and responds to call inquiries for potential admissions and generalized questions.
- Obtains the required information to facilitate admissions.
- Makes referrals for persons who are not appropriate for admission.
EDUCATION
High School Diploma or equivalent
ESSENTIAL JOB FUNCTIONS
ADMISSION PROCESS
- Ensure that requests for evaluation are responded to in a timely manner with a thorough evaluation and appropriate disposition.
- Facilitate direct admissions by coordinating with the Physician, referring facility, ABHC staff and insurance authorizations.
- Review new and pending admissions daily in order to ensure that clinical, financial, insurance and administrative information has been accurately obtained and acted upon.
- Ensure that prior authorizations are obtained for admissions.
- Organize information of patient's current needs and provide a succinct clinical presentation to admitting physician.
CUSTOMER INTERACTION
- Interact with patients, family members, external entities, and internal staff professionally and respectfully.
- Work collaboratively with all treatment team members to create a treatment environment that supports the facility's mission to provide exemplary patient care and customer service.
- Act to preserve patient and family dignity and safety.
- Provides assessment of patient's current needs sufficient to formulate recommendation to physician of patient's level of care needs.
- Demonstrates an understanding of the community's continuum of behavioral health resources.
DOCUMENTATION
- Documentation for medical records and reports is timely, legible, thorough, and in required format.
- Document as required including inquiry calls, assessments, managed care data, etc.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- Vision insurance