Looking for qualified individual to work 20-25 hours per week. Must be organized and able to work well with other employees and clients. Need excellent phone skills.
Position will include but not limited to:
Answering phones & making follow up calls to clients.
Responding promptly to customer inquiries.
Processing payments and helping clients with transactions.
Helping Insured's resolve billing issues.
Taking accurate information from clients and Insurance company representatives for auto, home and business policies.
Troubleshoot client issues and ensure they are resolved to the customers satisfaction.
Escalate any unresolved issues to the owners.
Using and updating Agency Management System documenting customer interactions and actions taken.
Experience in Insurance and/or an Insurance license is preferred but not required.
Obtaining a NYS Insurance License can be obtained during employment and employer would help the right candidate with those costs.
Salary is dependent on experience.