Primary Services is seeking a highly organized and detail-oriented Insurance Billing Representative to join our team. Under general supervision, this role provides full account management support to a diverse client base, including business, commercial, industrial, national, and government customers.
In this position, you'll play a key role in handling customer inquiries and complaints, coordinating with internal teams and vendor partners, and supporting a wide range of customer service functions such as claims processing, contractor invoices, enrollment, billing, and order fulfillment.
Key Responsibilities:
- Deliver day-to-day account support to business and government customers
- Handle customer requests, issues, and complaints with professionalism and efficiency
- Coordinate with vendor partners and management to resolve customer concerns
- Assist with back-office functions such as claims resolution, invoice processing, enrollment, billing, and fulfillment
- Review and interpret insurance policies to extract and enter relevant data
- Maintain accurate customer account records and documentation
Qualifications:
- Minimum of 2 years of experience in a relevant field (eg, customer service, sales, customer accounting, claims, or revenue recovery)
- High school diploma or equivalent required
- Proficient in Microsoft Excel for data entry and analysis
- Ability to read and understand insurance policy documents
- Strong attention to detail and accuracy
- Excellent communication and problem-solving skills
Preferred Skills:
- Experience with enterprise customer support systems or CRM tools
- Background in utilities, energy, or insurance-related fields
Why Join Us?
- Work for the largest generator of renewable energy from wind and solar sources
- Be part of a company whose mission is to deliver affordable, reliable, and sustainable energy for a cleaner future
- Join a supportive team environment with opportunities for growth and development
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