We're seeking a skilled Instructor Trainer to support training efforts for a Salesforce-based Grants Management System (GMS). This position involves designing, developing, and delivering training for both internal and external users through a mix of in-person sessions, webinars, and digital materials.
Key Responsibilities
- Design and deliver instructor-led, web-based, and multimedia training programs.
- Create training materials including guides, videos, exercises, and job aids.
- Conduct technical training on IT systems, software, installations, security, and maintenance.
- Use LMS platforms and eLearning tools for content development and delivery.
- Assist with formatting and editing training created by other staff.
- Analyze audience needs and tailor training accordingly.
- Stay current on training tools, delivery methods, and accessibility best practices.
- Create content that is clear and effective for both technical and non-technical audiences.
- Support Salesforce-based GMS onboarding and system adoption through training sessions and documentation.
Project Focus
This position will create and deliver role-based training for the enterprise Grants Management System (GMS), including written, recorded, and in-person materials tailored to agency staff, administrators, and external users.
Required Qualifications:
- 8+ years of experience as a training instructor or in a related field
- 8+ years of experience with training methods and technologies
- 8+ years of experience in curriculum development and instructional design
Preferred Qualifications:
- Bachelor's degree in Education or a related field
- 4+ years of experience creating IT-focused training materials
- Strong facilitation and presentation skills
- Excellent written communication skills
Technical Proficiency
- Microsoft Office Suite 2010 or newer
- LMS platforms and eLearning authoring tools
- Experience delivering cloud-based training (preferred)
- Familiarity with EIR accessibility and assistive technologies