Installation Desktop Technician with Security Clearance

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world safe and secure. Program Overview Provide the US Senate with acquisition and IT support services for workstation and server hardware, operating system software and application system software, while also providing help desk service support services and on-site maintenance and support for the U.S. Senate in Washington, D.C. and 400 state offices for Senate members, committees, leadership and officers About The Role Peraton is currently seeking skilled and qualified Installation Desktop Technician to join our team of qualified, diverse individuals. The ideal candidate will support the US Senate ITSC IV program located in Washington, D.C. This person will support our customer with aligning their technologies with overall goals and better utilize existing technologies and processes. This role requires excellent analytical skills, extensive technical knowledge, and the ability to understand how technology supports business and organization goals. Day to Day Work Responsibilities: Provide a high-level of customer service to all customers including effective communication
Installs, configures, and upgrades computer hardware and software which includes the migration of data
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
Support Windows 10, Mac OS, iOS, and Android
Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems
Perform delivery of IT Equipment as well returning to stock of equipment
Provides phone and help-desk support for local and off-site users
Maintains current knowledge of relevant technologies as assigned
Participates in special projects as required
Qualifications Basic Qualifications: High School Diploma with 5 years' experience U.S. Citizenship Required; Must have the ability to obtain/maintain a Public Trust clearance
5+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
Intermediate level of experience in MAC/PC hybrid environments including mobile devices
Must have minimum of 1-year experience with JAMF (SCM platform) and SCCM/PXE for Windows
Excellent diagnostic and problem-solving skills
Proven analytical and problem-solving abilities
Ability to effetely prioritize and execute tasks in a high-pressure environment
Extensive equipment support experience
Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs
Must be able to lift to 50 lbs
Keen attention to detail
Team oriented and skilled in working within a collaborative environment
Strong verbal and written communication skillsPreferred Qualifications: Certifications Preferred: MCSA, MCP and ACSP SCA / Union / Intern Rate or Range Details Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.