Job Summary
This hands-on leadership role involves managing a team of technicians, ensuring high-quality service delivery, and personally handling installations, service calls, and project management when necessary. The ideal candidate possesses extensive technical expertise, strong leadership skills, and a commitment to customer satisfaction within the security industry.
Key Responsibilities
Team & Operational Management:
- Supervise, train, and mentor installation and service technicians, ensuring compliance with company standards, safety protocols, and performance expectations.
- Manage established (work with administrative team) scheduling and dispatching to optimize team productivity and service efficiency.
- Ensure smooth and efficient daily branch operations, addressing workflow challenges.
- Lead weekly job status/operations meetings to align teams and resolve operational issues.
- Participate in branch-wide meetings to communicate updates and foster collaboration between departments.
- Ensure that branch-level operations staff are compliant with skill certification expectations
- Ensure that all branch operations staff are compliant with scope-of-work, Sedona notes, and any other use of technology requirements for daily duties
Service & Installation Oversight:
- Oversee project/job installations and maintenance, ensuring compliance with industry regulations, company-approved standards, and customer specifications.
- Conduct service calls and troubleshoot complex technical issues when needed.
- Ensure timely completion of service requests and maintain service excellence standards.
- Assist administrative and service coordination staff in scheduling to optimize daily operations.
Project & Inventory Management:
- Lead installation projects from initiation to completion, managing resources, timelines, and deliverables.
- Maintain inventory levels at the branch and vehicle level, conducting regular audits and ensuring stock aligns with company standards.
- Manage subcontractors when applicable, ensuring performance aligns with company expectations.
- Assist the sales organization in project design, approvals, and job walks as determined by company SOPs.
- Responsibility for ensuring install job SKU's are available for job starts.
Customer & Performance Management:
- Act as a point of escalation for customer concerns, ensuring high levels of satisfaction and fostering long-term relationships.
- Provide performance reports to the VP of Field Operations, identifying areas for improvement and implementing process enhancements.
- Monitor technician efficiency and implement training or process improvements as necessary.
Qualifications
- Experience: Minimum of 5-7 years in the security industry, with at least 3 years in a managerial role overseeing installation and service teams.
- Technical Expertise: Extensive knowledge of alarm systems, fire systems, CCTV, and access control installation, servicing, and troubleshooting.
- Certifications: Relevant industry certifications (ESA, NICET) are a plus.
- Leadership Skills: Strong ability to lead, train, and manage teams effectively.
Key Competencies
- Strong problem-solving and decision-making abilities.
- Proficiency in project management tools and software.
- Excellent interpersonal and communication skills.
- Commitment to safety, quality, and customer service excellence.
Expected hours: 40 per week
Pay: 70,000-80,000
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person