About mSupply TM
mSupply is North America's leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply's family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit
About Marcone Appliance Parts
Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next-day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit
The Inside Territory Manager's primary responsibility is to maintain ongoing business relationships with the customer base by responding to orders, general customer inquiries, invoice questions and customer concerns. This role will be responsible for representing the customers' needs and goals to ensure the highest level of quality.
Essential Job Duties
Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
Promotes the Marcone value and programs to create strong partnerships with customers.
Processes customer requests for pricing, information, and availability regarding products.
Processes customer orders for products both in stock and special order.
Identifies, researches, and resolves customer issues using the computer system.
Responsible for following up on customer inquiries not immediately resolved.
Provides customers with product and service information and promotes Up-selling products and services.
Responsible for completing call logs and reports.
Research billing issues.
Raise awareness and communicate with management of trends in customer calls.
Coaches' customers how they can utilize computer systems to assist in resolving problems.
Other
Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
Minimum Job Requirements
High School Diploma or GED equivalent
2 years prior call center and/or sales experience in a related field, with similar computer requirements
Knowledge of MS Office applications as needed to satisfactorily perform work assignments - Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
Aptitude for mathematical operations and numerical analysis.
Use computers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
Minimum keyboarding skills of 40 words per minute.
Office / Administrative
7-10 hours worked per day; up to 40-43 hours worked per week
Reviewing documents 1-5 hours per day
Sitting 3-8 hours per day
Standing 3-6 hours per day
Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Using fingers, hands, and arms to perform office / computer work 6-8 hours per day
Using hearing to talk, listen, and use phones 1-6 hours per day
Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day
Date Posted: 02 May 2025
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