Summary:
Our client is seeking a Customer Solutions Representative/ISR to support customers alongside account managers and business development teams. The CSR will manage order entry, coordinate quotes/opportunities, and handle general project communication. This role requires strong motivation to provide a best-in-class customer experience and act as the voice of the customer to internal teams for business growth.
Key Responsibilities:
- Order Management: Enter and manage purchase orders, validate order accuracy, and track order status.
- Customer Communication: Monitor customer portals, respond to inquiries, and update customers on order changes.
- Sales & Quoting Support: Facilitate RFQs, track estimating progress, submit quotes, and manage pricing.
- Cross-Functional Coordination: Work with sales, operations, engineering, procurement, and accounting to resolve issues.
- Account Ownership: Manage small to mid-size customer accounts, including CRM updates and quoting.
- Issue Resolution: Investigate customer complaints and collaborate with sales to find solutions.
Qualifications:
- Associate's Degree (or equivalent experience)
- 4+ years of customer service/inside sales experience
- Proficiency in Microsoft Office
- Experience in fast-paced, multitasking environments
- Strong computer and organizational skills
Preferred Requirements:
- Bachelor's degree (business/technical discipline)
- 2+ years of CRM experience (Salesforce preferred)
- ERP/MRP experience (Oracle highly desirable)
- Ability to read blueprints/technical drawings
- Previous quoting experience
- Manufacturing industry experience